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An Overview of Change Management in the Hospitality Industry

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An Overview of Change Management in the Hospitality Industry
UNLV Theses/Dissertations/Professional Papers/Capstones

10-1-2008

An Overview of change management in the hospitality industry

Jennifer Lee
University of Nevada, Las Vegas

Repository Citation
Lee, Jennifer, "An Overview of change management in the hospitality industry" (2008). UNLV Theses/Dissertations/Professional
Papers/Capstones. Paper 547. http://digitalscholarship.unlv.edu/thesesdissertations/547

This Professional Paper is brought to you for free and open access by Digital Scholarship@UNLV. It has been accepted for inclusion in UNLV Theses/ Dissertations/Professional Papers/Capstones by an authorized administrator of Digital Scholarship@UNLV. For more information, please contact marianne.buehler@unlv.edu.

An Overview of Change Management in the Hospitality Industry

Jennifer Lee PART ONE

An organization operates based on shifting circumstances, both internal and external. Such a dynamic environment demands adaptability within the organization and consequently, capabilities to absorb inevitable change. Such focus requires the commitment of an organization’s staff. In the hospitality industry, this is especially so, considering the labor-intensive operations that respond to the volatile sales and the seasonality of a perishable good.
This paper considers critical issues in change management that are relevant to the hospitality industry. Research studies in change management over the last several years will be identified and analyzed. In addition, case studies which support common findings will be included.
Background

Studies in organizational change can be found as far back as 1998. In an ever- changing industry environment, the subject is still signified. Organizational change can be forced upon due to external industry factors or by internal management decisions. In the lodging industry, change is predictable due to the


References: By, R. T. (2005). Organisational change management: A critical review. Journal of Change Management, 5(4), 369-380. doi:10.1080/14697010500359250 Otteribacher, M., & Howley, M. (2005). Impact of employee management on hospitality innovation success. FIU Hospitality Review, 23(1), 83-93. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=hjh&AN=19801953&site=e host-live Teare, R. (1997). Enabling organizational learning. International Journal of Contemporary Hospitality Management, 9(7), 304. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=hjh&AN=4016331&site=eh ost-live Varey, R. J. (1995). Internal marketing: A review and some interdisciplinary research challenges. International Journal of Service Industry Management, 6(1), 40. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=hjh&AN=3984781&site=eh ost-live
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