Assestment Task 2
HRMG200
By Phuoc Do
Word Count: 1421
Table of Contents
1. Brief synopsis/Introduction of the topic/Aim 1.1 Brief synopsis 1.2 Introduction to topic and aim of report
2. Problems and Issues 2.1 Seasonality issue 2.2 Training issue 2.3 Retainment of skilled employees issue
3. Human resource practices currently used
4. Recommendation/s and Implementation 4.1 Reccomendation 4.2 Implementation
References
Appendix
1. Brief synopsis/Introduction of the topic/Aim
1.1 Strategic human resource management is created to tackle the issues and challenges that arise in the workings of an organisation. It aims to create a plan which ultimately supports an organisation and its human capital to achieve organisational goals. Strategic human resource management plans ahead to help human capital meet the needs of an organisation by improving on human resource practices such as recruitment, training and development and the retention of skilled employees.
1.2 This report will detail the use of strategic human resource management in relation to the hospitality industry. Gautam (2005) explained that the hospitality industry worldwide is the industry with the highest employee turnover. Narrowing down this industry, the hotel industry within hospitality has one of the highest turnover rates and because strategic human resource management is focused on the efficiency of human capital, the industry must find a way to hire, train and retain skilled employees.
2. Problems and Issues
There are many issues within the hotel industry relating to human capital. This includes the shift in the labour market from gen x to gen y employees, customer service, hours and so on. This report will focus on the more easily controllable and major issues such as turnover, training and retainment of employees.
2.1 It is common knowledge that
References: Gautam, A.M 2005, Knowledge Flight: The challenge of Hotel Employee Turnover, 3 March, HVS Global Hospitality Services, viewed 28 April 2014, Kramar, R, Bartram, T & De Cieri, H 2014 Human resource management in Australia: strategy, people and performance, 5th edn, McGraw-Hill, Sydney. Kysilka, D & Csaba, N 2013, Employee Turnover in the Hospitality Industry, Vol 19, no. 63, viewed 29 April 2014, Protel Hotel Software, High employee fluctuation in the hospitality industry, viewed 30 April 2014, Lin, R 2014, Hotels and Resorts in Australia, viewed 29 April 2014, Staff Turnover and Retention 2013, viewed 28 April 2014, Appendix Appendix A.