Analysis Of KSRTC

KSRTC recognized the emerging challenge from the private companies entering the sector. The real challenge being from large investments already made in finances, manpower and management structures and an extensive client base that it had created over the years. Due to the rapidly expanding demands, there was an urgent need to overhaul and upgrade the entire public passenger transport system. The KSRTC has to become more efficient in terms of timing and ticketing and should also become more customer oriented, keeping in mind the diverse population that depended on it. Efficiency had to be improved from the roots and from within, which would include training of the present staff, recruiting of only trained staff and an efficient and user-friendly
Previously as there was no networked connectivity between the various ticket counters, the passenger reservation system was client server based, that is, booking only one-way journey. At that time, data were carried physically from one location to another. Moreover, the seven-year-old application was incapable of accommodating KSRTC’s increasing customer database.
KSRTC is the first public transport organization in India to have introduced a Web-enabled, Internet booking software. All other state transport companies still rely heavily on manual operations, whereby the passenger has to physically present himself/herself at the counter, pay his/her money and have a ticket issued, without any facilities of return trip and choice of seats, journeys and the like. KSRTC too previously followed this predominantly un-automated system of reservations, where ticketing counters were unable to issue permutations and combinations of journeys on one ticket, resulting in more workload and the use of numerous
With complete data captured at each shift, AWATAR has over 1000 applications to service KSRTC’s expanding future needs.
Through AWATAR, passengers can now reserve on-line tickets well in advance from any part of the world on the KSRTC-operated routes. Passengers can both debit and credit cards to book their bus tickets. AWATAR also covers other important activities such as casual contract booking, chartered booking, luggage booking, and current booking.
The system is user-friendly, making the employees and franchisees very happy at the convenience now afforded to them. Now, after the implementation of the AWATAR software, the process of collecting data from the booking counters and sending them physically to the central office has been eliminated altogether. Likewise, the use of the electronic ticketing machine (ETM), a lightweight, hand-held computer that computerizes the issuing of tickets, by the bus conductors reduces the burden of multiple tickets, ledgers, and accounts. The ETM also instantly recognizes the radio frequency ‘smart card’ passes issued to pass-holders. Besides ensuring transparency of operations, the data generated from the ETMs are used for multiple