Apollo Hospital Term Paper 
Chapter 1
Introduction
1.1 Background Of The Report
This report has been prepared for partial fulfillment of 14 weeks internship period for MBA program. Organizational attachment period is from March 1, 2006 to May 30, 2006. During the organizational attachment period the report named “Competency Based Job Analysis and Performance Management of Non-Medical Staff at Apollo Hospitals, Dhaka.” was assigned by Mr. Debashish Saha, DGM-HR (ex) at AHD (Apollo Hospitals Dhaka) and approved by institution supervisor Syed Alamgir Jafar at IBA , University of Dhaka.
1.2 Introduction
As being one of the biggest hospitals in Bangladesh, Apollo Hospitals Dhaka is at the forefront of medical technology and expertise and provides a complete range of the latest diagnostic, medical and surgical facilities for the care of its patients. The hospital is having all the characteristics of a world-class hospital with wide range of services and specialists, equipment, & technology, ambience and service quality.
But the quality of a hospital service is not defined by the appearance of its facility. Rather the service quality depends more on the sincerity of the hospital and its human resources to serve the patients.
In Bangladesh, the health care sector is not yet developed. A large number of people go abroad for treatment due to low quality of medical facilities in Bangladesh. And the main target market of Apollo Hospitals Dhaka is the people who want to get world class treatment inside the country with affordable cost.
To ensure the proper customer satisfaction, the hospital management has to employ the right people in right place. Prior to this a detailed job Analysis is almost essential. With Job Descriptions and a sophisticated Job Evaluation system, management will be able to recruit and determine pay levels better, determine the types of training the hospital staff should go on and have a basis to appraise them. Job Descriptions furnished by business units are
Introduction
1.1 Background Of The Report
This report has been prepared for partial fulfillment of 14 weeks internship period for MBA program. Organizational attachment period is from March 1, 2006 to May 30, 2006. During the organizational attachment period the report named “Competency Based Job Analysis and Performance Management of Non-Medical Staff at Apollo Hospitals, Dhaka.” was assigned by Mr. Debashish Saha, DGM-HR (ex) at AHD (Apollo Hospitals Dhaka) and approved by institution supervisor Syed Alamgir Jafar at IBA , University of Dhaka.
1.2 Introduction
As being one of the biggest hospitals in Bangladesh, Apollo Hospitals Dhaka is at the forefront of medical technology and expertise and provides a complete range of the latest diagnostic, medical and surgical facilities for the care of its patients. The hospital is having all the characteristics of a world-class hospital with wide range of services and specialists, equipment, & technology, ambience and service quality.
But the quality of a hospital service is not defined by the appearance of its facility. Rather the service quality depends more on the sincerity of the hospital and its human resources to serve the patients.
In Bangladesh, the health care sector is not yet developed. A large number of people go abroad for treatment due to low quality of medical facilities in Bangladesh. And the main target market of Apollo Hospitals Dhaka is the people who want to get world class treatment inside the country with affordable cost.
To ensure the proper customer satisfaction, the hospital management has to employ the right people in right place. Prior to this a detailed job Analysis is almost essential. With Job Descriptions and a sophisticated Job Evaluation system, management will be able to recruit and determine pay levels better, determine the types of training the hospital staff should go on and have a basis to appraise them. Job Descriptions furnished by business units are