Are Project Managers Effective Communicators?
Communication IS a commodity – but are we trading in?
Do project managers use effective communication management…an exploratory analysis.
STATEMENT OF AUTHORSHIP
“The work contained in this project report has not been previously submitted at any other tertiary educational institute. To the best of my knowledge, this report does not contain materials previously published or compiled by another person, excepting where specific references are given.”
Signed: Alison Cox
Date: 24 October 2012
BEN910 Integrated Research Project
Faculty of Built Environment and Engineering
Semester 2 2012, Queensland University of Technology
Author: Alison Cox
Mentor: Mr Neville Meyers
Assignment: Major Project
Due date: 26 October 2012 |
PROJECT SUMMARY
This project focuses on the role of a project manager within a project, and whether or not effective project communication management is being used to improve project outcomes, or whether more training needs to be provided.
As in any other discipline, the importance of communication cannot be overlooked by project managers. Statistics show that seventy-four per cent of projects are unsuccessful – and one of the main contributors to this statistic is inefficient communication (Clarke, A. 1999). While project managers are well-versed in the technical aspects of particular projects, they are not trained in strategic project communication management, and are unaware of how their projects may impact key stakeholders. The lack of communications training, coupled with the fact that project managers have little time for ad hoc communications, creates an atmosphere where messaging may be distorted, ineffective or not fully developed.
Through comprehensive research and evaluation, this project aims to: * Define what project communication management is in today’s terms. * Outline the processes required by project managers for successful project communication management. * Demonstrate the tools and
Do project managers use effective communication management…an exploratory analysis.
STATEMENT OF AUTHORSHIP
“The work contained in this project report has not been previously submitted at any other tertiary educational institute. To the best of my knowledge, this report does not contain materials previously published or compiled by another person, excepting where specific references are given.”
Signed: Alison Cox
Date: 24 October 2012
BEN910 Integrated Research Project
Faculty of Built Environment and Engineering
Semester 2 2012, Queensland University of Technology
Author: Alison Cox
Mentor: Mr Neville Meyers
Assignment: Major Project
Due date: 26 October 2012 |
PROJECT SUMMARY
This project focuses on the role of a project manager within a project, and whether or not effective project communication management is being used to improve project outcomes, or whether more training needs to be provided.
As in any other discipline, the importance of communication cannot be overlooked by project managers. Statistics show that seventy-four per cent of projects are unsuccessful – and one of the main contributors to this statistic is inefficient communication (Clarke, A. 1999). While project managers are well-versed in the technical aspects of particular projects, they are not trained in strategic project communication management, and are unaware of how their projects may impact key stakeholders. The lack of communications training, coupled with the fact that project managers have little time for ad hoc communications, creates an atmosphere where messaging may be distorted, ineffective or not fully developed.
Through comprehensive research and evaluation, this project aims to: * Define what project communication management is in today’s terms. * Outline the processes required by project managers for successful project communication management. * Demonstrate the tools and
References: Allen, Thomas and Katz, Ralph. 2007. Investigating the Not Invented Here syndrome: A look at the performance, tenure and communication patterns of 50 R& D Project Groups, Volume 12, Issue 1, pg 7-20. Clarke, A Dow, W and Taylor, B. 2010. Project Management Communications Bible. E-book: Wiley: Knowledge for Generations. Michael L M. Loosemore, H.S.Al Muslmani, 2002. Construction project management in the Persian Gulf: inter-cultural communication, School of Building, University of New South Wales, Sydney, 2052, Australia. Kerzner, H., (2001). Project management: A systems approach to planning, scheduling, and controlling (7th ed.). New York: John Wiley & Sons, Inc. Pauley, Judith A., and Joseph F. Pauley. Communication: the Key to Effective Leadership. Milwaukee, Wis.: ASQ Quality, 2009. Print. Pinyo, M. and Pinto, J. 1990. Project team communication and cross-functional cooperation in new program development, Journal of Product Innovation Management, Volume 7, Issue 3, pg 200-212. Project Management Institute Standards Committee. 1996. A guide to the project management body of knowledge (1996 ed.). North Carolina: PMI Publishing Division.