"She's been paying the lease for three years...they should give back to our soldiers a little something," Roxanne Katz, the soldier's mother.
Roxanne Katz said as long as she can remember, her daughter has wanted to serve her country. When she got the call for basic training, the Peabody soldier, Kristina Katz, had just two weeks to get her affairs in order. She tried to terminate the car lease on her Mazda 6, which she would no longer be able to drive or afford. She still had a year left on the 48 month lease, but her family said Chase Bank wasn't budging.
"They sent her a letter saying that they denied the early termination," said Roxanne Katz. …show more content…
FOX25 Investigates learned relief on car leases falls under the Service Members Civil Relief Act.
In fact, Kristina's sergeant sent the bank a letter verifying she would be active duty from Jan. 26 until August 2019.
"You're not helping someone that's in the military protecting you, " said Lauren Katz, Kristina's sister.
The family didn't want Kristina's credit to take a hit, so they took over the payments.
FOX25's Kerry Kavanaugh contacted JP Morgan Chase which immediately began looking into the family's concern. Friday afternoon, they emailed FOX25 Investigates a statement saying, "We have nothing but the utmost respect for those who protect and serve our country. We have been in touch with the customer's family and are working with them to quickly resolve the issue."
The Katz family hopes a resolution will come soon for the woman who volunteered to protect her country.
"It's awful, it's confusing, it's just difficult for us to understand," said Lauren Katz.
JP Morgan Chase thanked FOX25 for bringing the case to their attention and they are working to resolve