Assessment of recruitment practices

European Scientific Journal October 2013 edition vol.9, No.29 ISSN: 1857 – 7881 (Print) e - ISSN 1857- 7431

ASSESSMENT OF RECRUITMENT PRACTICE
ON ORGANISATION PERFORMANCE:
EMPIRICAL STUDY OF HOSPITALITY
BUSINESSES IN ABUJA

Ofobruku Sylvester Abomeh
Tourism and Hospitality Services

Iheabunike Okafor Blessing C.
National Institute for Hospitality and Tourism

Abstract
This study assesses the impact of recruitment practices on the organisation performance in the hospitality industry in Abuja. The effectiveness of recruitment practices in the process of procurement of the most suitable employee that would enable hospitality business to achieve her organisational objectives is pertinent to this research study. The present inability of hospitality business to attract and engage best suitable employee with the right knowledge skills and altitude to steer the day to day operation of the business, high turnover of hospitality employee and how best recruitment practices can impact positively on organisation performance in the hospitality industry is the major focus of this research. The hospitality business fall into three major categories of hospitality business grading (five star, three star, and one star) by the Nigeria tourism development corporation. Data were collected from twelve hospitality organizational units cutting across directors, managers, and supervisors, through a survey questionnaire carried out in hospitality facilities made of four numbers each of the three different grade of the hospitality industry in Nigeria (five star, three, one). Data gathered were analysed using weighted mean factor. The study recommended that for hospitality business to be successful it must adhere to keeping good staff, gain employee and guest/customers loyalty that improve their market share, this can be achieved through the employment of best practice in employee recruitment.
Keywords: Recruitment, Performance, Hospitality, Organisation

References: Bryman, A. (1988) Quantity and quality in social research. London, United Kingdom: Sage Publications Burns T, Stalker GM (1961). The Management of Innovation. London: Tavistock Publications (reprinted Oxford: Oxford University Press) Butler R (1992). Designing Organizations: A Decision Making Perspective. Chava Frankfort-Nachmias and David Nachmias, (2009). Research Methods in The social science Fifth edition, Hachette U.K Cole (2005), Personnel and Human Resource Management. Thomson Learning, 50-51 Bedford Row, London WCIR 4LR . Costello, D. (2006), Leveraging the Employee Life Cycle, CRM magazine, 10(12), 48-48 EZE, F.C. (2002) Human Resource Management in Nigeria. The key component, Enugu: Makaland publication. Granovetter M.S. 1995. Getting a job. 2nd. Cambridge, MA: Harvard press. Jovanovic, Boyan (2004), Selection and the Evolution of Industry. Iyayi FIO (2002). “Decision-Making in Underdeveloped Organizations: An Exploratory Investigation.” Niger Latham G, Locke R (1979). Goal Setting – A Motivational Technique that Works, Organizational Dynamics Malm, F.T. (1954) “Recruiting Patterns of Labor Markets” Industrial and labor Relations Review 507-525. Malm F.T. (1954) “Hiring Practices and Selections Standards in the San Francisco Bay Area” Mintzberg H (1973). The nature of Managerial Work. New York: Harper and Row. Neal A, Hesketh B (2001). Productivity in Organizations. In Neil Anderson, Deniz S Odiorne G.S. (1984), Human Resource Strategies Hax. Ofobruku Sylvester A. (2013). ASSESSMENT OF LEADERSHIP STYLE AMONG HOSPITALITY BUSINESS IN ABUJA Arabian Journal of Business and Management Review Vol. 2, No.6 Omale, 1 (1992) “Past practices in personnel Management in the Nigeria Okoli, C. (2007: 20), Event Management; Spotlight on Tourism and Hospitality Peretomode VF, Peretomode O (2001). Human Resources Management: Onosomegboloho Ogbinaka Publishers. Powers, T. (1992: 407), Introduction to the Hospitality Industry. 2nd Edition. Rees A. (1966) “Information Networks in Labor Markets” American Economic Review 56. Rees A. and Schultz G.P. (1970). Workers and Wages in an Urban Labor Market Simon HA (1945). Administrative Behaviour (2nd edition). New York: Free Press. Smith, J, J And Robertson, W.M. (1993), Manpower Planning and Development, the Development World, International Human Recourses Tonwe DA (1994). Public Administration: An Introduction. Ibadan: Amfitop Book Company. U.S. Bureau of Labour Statistics, 2006 – 07 Career Guide to Industries.