Assignement 1 HRPM
Certificate in Human Resources Practice
Student;
Assignment 1 Developing Yourself as an Effective HR Practitioner Submission date; 06th November 2013
Venue:
Contents
1. Introduction…………………………..............…………………………............3
2. Activity 1 Summarise The HRPM…………………………..…......................4
2.1 Insights, Strategy and Solutions............................................................5
2.2 Leading HR Resourcing Band 1.............................................................6
3. Activity 2 Timely and Effective Service……………………………………...6 3.1 Employees......................………………………………………................6 3.2 Managers..............................................................……………………....6 3.3 Recruitment Agencies............................……………………….............7 3.4 Communication..........................…………………………………………...8 3.5 Effective Service Delivery........................................................................8 3.6 Delivering Service.....................................…………..…………………….8
3.7 Difficult Customers…...............................................................................9
3.8 Resolving Complaints…..........................................................................9
4. Development.....................................................................................................10-11
5. Bibliography......................................................................................................12
1. Introduction
The HR Profession Map was developed using the following design principles: • It describes what you need to do, what you need to know and how you need to do it within each professional area at four bands of professional competence. • It covers behaviours as well as the technical elements of professional competence required in the HR profession. • It
Student;
Assignment 1 Developing Yourself as an Effective HR Practitioner Submission date; 06th November 2013
Venue:
Contents
1. Introduction…………………………..............…………………………............3
2. Activity 1 Summarise The HRPM…………………………..…......................4
2.1 Insights, Strategy and Solutions............................................................5
2.2 Leading HR Resourcing Band 1.............................................................6
3. Activity 2 Timely and Effective Service……………………………………...6 3.1 Employees......................………………………………………................6 3.2 Managers..............................................................……………………....6 3.3 Recruitment Agencies............................……………………….............7 3.4 Communication..........................…………………………………………...8 3.5 Effective Service Delivery........................................................................8 3.6 Delivering Service.....................................…………..…………………….8
3.7 Difficult Customers…...............................................................................9
3.8 Resolving Complaints…..........................................................................9
4. Development.....................................................................................................10-11
5. Bibliography......................................................................................................12
1. Introduction
The HR Profession Map was developed using the following design principles: • It describes what you need to do, what you need to know and how you need to do it within each professional area at four bands of professional competence. • It covers behaviours as well as the technical elements of professional competence required in the HR profession. • It