CU2941 Support Material 2 1 
Chapter 1
Use and develop
systems
that promote
communication
The aim of this chapter is to assess the level of knowledge, understanding and skills required to develop communication systems for meeting individual outcomes and promoting partnership working. The chapter explores the challenges and barriers to communication and the importance of effective management of information.
By the end of this chapter you will:
1 Be able to address the range of communication requirements in your own role
2 Be able to improve communication systems and practices that support positive outcomes for individuals
3 Be able to improve communication systems to support partnership working
4 Be able to use systems for effective information management
1
Be able to address the
1.1
range of communication requirements in your own role
What you say, how you say it and how you behave communicates messages. Knowing how to encode and decode messages, and having a sound understanding of the appropriate communication channels available to you, is an essential skill for all professionals in the social care sector.
1.1.1 Review the range of groups and individuals whose communication needs must be addressed in their own job role
For example, a manager may pass on information about amendments to the organisation’s policies, by providing their team with a verbal briefing of the main alterations that require implementation. However, if they were to send the same information to the people who receive support from the organisation, they may consider different channels such as a newsletter and different ways of encoding the information so that it will be understood by the intended audience.
The newsletter could be produced in an easyto-read format, using plain English (without jargon) and visualisation methods such as graphics and pictorial representation.
As a social care professional, you are required to communicate with both individuals and groups of people, whether they are the people you
Use and develop
systems
that promote
communication
The aim of this chapter is to assess the level of knowledge, understanding and skills required to develop communication systems for meeting individual outcomes and promoting partnership working. The chapter explores the challenges and barriers to communication and the importance of effective management of information.
By the end of this chapter you will:
1 Be able to address the range of communication requirements in your own role
2 Be able to improve communication systems and practices that support positive outcomes for individuals
3 Be able to improve communication systems to support partnership working
4 Be able to use systems for effective information management
1
Be able to address the
1.1
range of communication requirements in your own role
What you say, how you say it and how you behave communicates messages. Knowing how to encode and decode messages, and having a sound understanding of the appropriate communication channels available to you, is an essential skill for all professionals in the social care sector.
1.1.1 Review the range of groups and individuals whose communication needs must be addressed in their own job role
For example, a manager may pass on information about amendments to the organisation’s policies, by providing their team with a verbal briefing of the main alterations that require implementation. However, if they were to send the same information to the people who receive support from the organisation, they may consider different channels such as a newsletter and different ways of encoding the information so that it will be understood by the intended audience.
The newsletter could be produced in an easyto-read format, using plain English (without jargon) and visualisation methods such as graphics and pictorial representation.
As a social care professional, you are required to communicate with both individuals and groups of people, whether they are the people you
References: (1981) Social Situations. Cambridge: The Press Syndicate of the University of Cambridge. Bales, R. F. (2001) Social Interaction Systems: Theory and Measurement Charlton, J. I. (1998) Nothing About Us Without Us: Disability, Oppression and Empowerment. Hirokawa, R. and Poole, M. S. (1996) Communication and Group Decision Making. Lefevre, R. (2011) Rude Hand Gestures of the World: A Guide to Offending Without Words. Acts and Regulations Data Protection Act (1984) and (1998). Police and Criminal Evidence Act (PACE) (1984). Public Interest Disclosure Act (‘Whistle Blowing Act’) (1999). Disability Discrimination Act (2005). Equality Act (2010). Freedom of Information Act (2000). Human Rights Act (1998).