Assignment - Quality Control & Quality Assurance
Quality Management
Quality Assurance and Control
Table of Contents
Introduction 2 Importance of Quality in Organisations 3 Customers 3 Continuous Improvement 4 Waste Reduction Culture 5 Quality Assurance & Quality Control 6 Quality Assurance 6 Quality Control 7 Differences between Assurance and Control 7 Quality Control & Assurance Control Mechanisms 8 Key Performance Indicators 8 Integrate Quality into Employee Objectives 9 Training 9 Conclusion 10 Bibliography 11
Introduction
This assignment will discuss what the term ‘quality’ means to an organisation. It will also detail the key differences between quality control and quality assurance, giving examples to support the findings. The management of quality within an organisation is pivotal to remaining in a strong market position against your competitors, and this is another topic that will be discussed later in this assignment. Finally, identification and examples of the various control mechanisms that can be put in place to ensure quality is effectively and efficiently managed within a project are included.
“Quality Management is the key business improvement strategy and the key management issue of the future because it is essential for efficiency and competitiveness” Hakes, C (1991, p.3). This demonstrates how important quality management is to an organisation from a strategic viewpoint, and suggests that quality must be managed appropriately for business growth and profitability.
APM BOK (2006) defines quality management as “the discipline that is applied to ensure that both the outputs of the project and the processes by which the outputs are delivered meet the required needs of the stakeholders”. This definition looks at quality management from an internal point of view, suggesting that the processes used to deliver the required outputs must be robust and
Quality Assurance and Control
Table of Contents
Introduction 2 Importance of Quality in Organisations 3 Customers 3 Continuous Improvement 4 Waste Reduction Culture 5 Quality Assurance & Quality Control 6 Quality Assurance 6 Quality Control 7 Differences between Assurance and Control 7 Quality Control & Assurance Control Mechanisms 8 Key Performance Indicators 8 Integrate Quality into Employee Objectives 9 Training 9 Conclusion 10 Bibliography 11
Introduction
This assignment will discuss what the term ‘quality’ means to an organisation. It will also detail the key differences between quality control and quality assurance, giving examples to support the findings. The management of quality within an organisation is pivotal to remaining in a strong market position against your competitors, and this is another topic that will be discussed later in this assignment. Finally, identification and examples of the various control mechanisms that can be put in place to ensure quality is effectively and efficiently managed within a project are included.
“Quality Management is the key business improvement strategy and the key management issue of the future because it is essential for efficiency and competitiveness” Hakes, C (1991, p.3). This demonstrates how important quality management is to an organisation from a strategic viewpoint, and suggests that quality must be managed appropriately for business growth and profitability.
APM BOK (2006) defines quality management as “the discipline that is applied to ensure that both the outputs of the project and the processes by which the outputs are delivered meet the required needs of the stakeholders”. This definition looks at quality management from an internal point of view, suggesting that the processes used to deliver the required outputs must be robust and
Bibliography: Hakes, C (1991). Total quality management: the key to business improvement. 5th Ed. Great Britain: British Library Cataloguing in Publication Data. APM BOK (2006). Association of Project Management Body of Knowledge. 5th Ed. England, Somerset: Ingmar Folkmans. Leech, C (2011). Total Quality – A customer focus. U.K: Select Knowledge Limited. Voluntary Works (2011). Choosing the right Quality standard. [Online] Available from: http://www.voluntaryworks.org.uk/cvsmidandnorthbeds/documents/FundingFayreQualityPresentation.pdf [Accessed 29/11/11]. Pfeifer, T (2002). Quality Management. Germany: HanserGardner Publications Inc. eHow (2011). The importance of quality management. [Online] Available from: http://www.ehow.com/about_5377881_importance-quality-management.html [Accessed 28/11/11]. Woods, J, A (1998). The Six Values of a Quality Culture. U.K: CWL Publishing Enterprises. Rose, K (2005). Project Quality Management: why, what and how. U.S.A: J. Ross Publishing. Wisegeeks (2011). What is Quality Assurance. [Online] Available from: http://www.wisegeek.com/what-is-quality-assurance.htm [Accessed 28/11/11]. HCI (2011). Preventing Quality Problems. [Online] Available from: http://www.hci.com.au/hcisite3/toolkit/quality.htm [Accessed 28/11/11]. Webber, L & Wallace, M (2007). Quality Control for Dummies. U.S.A: Wiley Publishing Inc. StatSoft (2011). What are Quality Control Charts. [Online] Available from: http://www.statsoft.com/textbook/quality-control-charts/ [Accessed 28/11/11]. Total Quality Assurance Services (2011). Quality Control vs Quality Assurance. [Online] Available from: http://www.totalqualityassuranceservices.com/quality-control-vs-quality-assurance-the-difference-between-them/ [Accessed 29/11/11]. Rasmussen, N. Chen, C, Y & Bansal, M (2009). Business Dashboards: A Visual Catalog for Design and Deployment. New Jersey: John Wiley & Sons Inc. Sims, R, R (1998). Reinventing training and development. U.S.A: Greenwood Publishing Group Inc.