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BSHS 385: Emotions In Interpersonal Communication

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BSHS 385: Emotions In Interpersonal Communication
Emotions in Interpersonal Communications Paper
Tonya Hill
BSHS/385
July 20, 2015
Dr. Hughson
Abstract
In the Human Service field, interpersonal communication is between a client and human service professionals. Interpersonal communication is communication that between two people in a relationship and that, as it evolves, helps them to negotiate and define their relationship (Evans, Hearn, Uhlemann & Ivey, 2011). Human service workers use communication to build working relationships with clients. Emotions is an important factor when discussing interpersonal communication within a relationship. Human services must connect to client 's emotions to get a better understanding of how to assist them. "Emotional connection is thinking with …show more content…
The human service worker can gain advantages of client 's emotions by using empathy. Empathy is listening to the client, sharing and understanding their concerns or feelings. Emotions are the way feel or react to something someone has shared with using nonverbal communications. Client 's emotions reactions can have a negative or positive result if a human service worker can maintain appropriate body language and eye contact. An example of eye contact is looking at the client with your eyes will encourage he or she to keep talking (Evans, Hearn, Uhlemann & Ivey, …show more content…
N, R, & Cooper, L, A. (2005). Cultural competence: A systematic review of health care provider educational interventions. http://www.getceusnow.com/portal/file/culturalcompetencyanddiversity.htm
Evans, D., Hearn, M., Uhlemann, M., Ivey, A. (2012). Essential Interviewing: A Programmed Approach to Effective Communication. (8th Edition).
Floyd, K. (2012). Interpersonal Communication. (2nd Edition). McGraw-Hill Company
"Listening Essentials," 2010, Films on Demand. Copyright 2012 by Films Media Group. Adapted with permission. https://ecampus.phoenix.edu/secure/aapd/Materials/IP/curriculum/social-sciences/BSHS385/Understanding_Feelings/story.html

Annotated Bibliography
Cultural Competency and Diversity 2005., Beach, M.C., Price, E.G., Gary, T.L., Robinson, K.A., Gozu, A., Palacia, A., Smarth, C., Jenckes, M.W., Feuerstein, C., Bass, E.B., Powe. N, R, & Cooper, L, A. (2005). Cultural competence: A systematic review of health care provider educational interventions.
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