Found in 1973 in Western Louisiana, Roscoe Nondestructive Testing Inc., is a company specialized in provision of testing service for large boilers of pulp and paper mills industry. Its services include monitoring corrosion of boiler walls by nondestructive testing (NDT) methods (such as ultrasonics) and provide its customers reports for the condition of boilers. With the testing information provided by Roscoe, pulp and paper mills can evaluate whether replacement or repair of their boilers is required.
The most important asset for Roscoe is people, who are a team of highly specialized and professional NDT technicians. To become a NDT technician, it requires professional training and certification by area of expertise. Besides, it also requires accumulation of skills and experiences in order to become a certified technician. Because of the specialization and professionalism required in the NDT industry, certified technicians with experiences are regarded as treasured resources in NDT firms.
Change of Roscoe NDT’s Management
Roscoe Nondestructive Testing Inc. had undergone several changes of ownership and management since its establishment. Roscoe was found by an experienced NDT technician, Mr. Hans Norregaard in 1973. After running Roscoe for seven years, Norregaard sold Roscoe to a company named National Inspection Service (NIS), which was a subsidiary of a large diversified holding company. Having acquired by a large corporation and managed by trained management, Roscoe had did well for a few years. However its good performance was not sustainable due to its high overhead cost and misguided direction which weakened its completeness at the time when NDT industry was in growing price pressure. In 1984, NIS sold Roscoe back to Hans Norregaard and his business associate Grover Porter, who later on became Roscoe’s president.
Marketing Problems of Roscoe
In 1990, Roscoe faced a substantial downtime in revenue