Hcs 325 Importance Of Teams Research Paper

Importance of teams
Pamela Baldwin
HSC/325
July 8, 2013
Mary Newby

Importance of Teams

Managing a high volume regional health care call center is a daunting task for managers. Managers must possess communication skills, problem solving abilities, and the ability to observe issues before the actual occurrence in day-to-day operations. These concerns can range from customer services, communications, supply demands, diversity, and criteria’s such as dealing with the military. Management staffs task is to present a proposal that will address how to make the facilities team more effective, address why teams are essential in the health care industry, and how teams are of use in this and other industries. The acquiring of lessons from
others in various fields are inclusive in this proposal. Management will propose an organizational process that will best support the problem solving capabilities within this institution and what is the best use of the recent allotment of $20,000. The intent of the proposal is to present the development of ideas that make this call center a leader in the field. The proposal will begin by setting goals.
Primary Goals
Management believes the following should be the primary goals: * Open door policy and forum to air grievances for everyone * Establish clear concise communication * Present list of policies and procedures * List expectations of staff (both verbal & physical) * Provide quick & responsive quality services * Build public relations * Become leading call center in health care field Incorporation of these goals will permit a calmer, more communicative environment for management, personnel, as well customers thus, providing a cohesive environment that is beneficial to everyone in affiliation with the health care call center.
Now, one will move forward and present objectives.
Objectives
Managements objective are to encourage or provide the following: * Enabling atmosphere * Incentive for boosting employee performance * Set high standards for work productivity * Connect employees’ work to company goals * Work/Life Balance * Create a culture of recognition * Future
Growth/Opportunity
Management believes that by incorporating these objectives, the work environment will provide support on a professional as well as personal level. Providing employees with the knowledge every employee’s issues both professionally and personally are important to management because one’s personal life often comes to work. * Tasks are accomplished at a faster pace when it is done by a team rather than an individual * Work never suffers or takes a backseat with team work * There is always a healthy competition among the team members * Team work is also important to improve the relations among the employees. * Team members can also gain from each other * * * * * The topic of teamwork is important to the aviation, auto racing, the military, and many other industries where high reliability of human performance is needed. In regards to the aviation industry, pilots and other staff members are only able to discuss certain topics on their checklist during takeoff or landing. When the aircraft is 10,000 feet below, they cannot have a conversation about anything unrelated. This is used to prevent the number of errors that occur because of distractions. And in the military it would be the squadron that is working together to complete a mission or if they are at war. Auto racing uses team work throughout the race to enhance their chances of a victory. 8 members of the racing team include: the owners, drivers, and crew chief. The healthcare industry should be focused primarily on safety and wellness. These lessons learned are the safety of the people, patients, and coworkers, whether from aviation, nuclear power plants, and auto racing. * In conclusion the staff at the call center will use the $20,000.00 towards improving customer service, employee morale, and training the staff so everyone in the call center has up-to-date training.
The call center will implement the policy and procedures, as-well-as cross-training, stress training so that all staff members are working as teams in receiving calls, taking care of customers that are not satisfied, to doing the paper work. Every employee will have the necessary training to make the call center a great place to work, and be the top call center. Effective team training reflects general principles of learning theory, presents information about requisite team behaviors, affords team members the opportunity to practice the skills they are learning, and provides remedial feedback. Team Dimensional Training (TDT), which resulted from the TADMUS program (Cannon-Bowers and Salas 1998). TDT addresses team-related knowledge and skills, provides practice in briefing and debriefing, and trains trainers and team leaders to evaluate and critique team skills (Tannenbaum, Smith-Jentsch, and Behson
1998).

References

Lombardi, D. N., & Schermerhorn, J. R. (2007). Health care management: Tools and techniques for managing in a health care environment. Hoboken, NJ: John Wiley & Sons. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1955345/ http://www.med.unc.edu/epic/module4/m4to.htm http://work.chron.com/advantages-teamwork-todays-health-care-organizations-5143.html http://www.longwoods.com/content/18669