Barriers of interpersonal communication in organization
2.0 Introduction
2.1 Background
Organisational communication can be said as the process of information is exchanged and understood by two or more people where it usually with the intention of motivating or influence behavior. It is important to aware that this definition has the purpose that may go beyond just transferring information as normally, the senders have the intention to influence the receiver to do what they want (Dawn Kelly 2006).
Interpersonal communication is essential and plays a crucial role in the functioning of any organization. As a result, effective in communicating has become a very important factor in determining the efficiency of the organization performance as a whole. Each and everyone in the company is required to have a good interpersonal communication skill in order to ensure that the operations and processes from the lowest to the highest level of the organization are able to operate more efficiently. DMG Corporation as one of the organization in the Banking and Finance Service industry has currently suffered with the problem of lack in communication among their stakeholders where it has caused some problems like low employee morale, inefficiency in performance and innovation has decreased. As the CEO of DMG Corporation, Bob Jensen is aware of the seriousness of poor communication has decided to employ a consultant to investigate the problems. Hence, the causes of ineffective interpersonal communication from all level of employees will then be identified in this report and feasible recommendation will then be outlined to improve the identified problems.
2.2 Outline of research
This aim of this research report will be comprehensively investigating the interpersonal communication issues between the managers and the employees of DMG Corporation and the effectiveness of their current procedures and policies. The key instruments that will be used in this research report will involve the surveys, questionnaire and observation of
2.1 Background
Organisational communication can be said as the process of information is exchanged and understood by two or more people where it usually with the intention of motivating or influence behavior. It is important to aware that this definition has the purpose that may go beyond just transferring information as normally, the senders have the intention to influence the receiver to do what they want (Dawn Kelly 2006).
Interpersonal communication is essential and plays a crucial role in the functioning of any organization. As a result, effective in communicating has become a very important factor in determining the efficiency of the organization performance as a whole. Each and everyone in the company is required to have a good interpersonal communication skill in order to ensure that the operations and processes from the lowest to the highest level of the organization are able to operate more efficiently. DMG Corporation as one of the organization in the Banking and Finance Service industry has currently suffered with the problem of lack in communication among their stakeholders where it has caused some problems like low employee morale, inefficiency in performance and innovation has decreased. As the CEO of DMG Corporation, Bob Jensen is aware of the seriousness of poor communication has decided to employ a consultant to investigate the problems. Hence, the causes of ineffective interpersonal communication from all level of employees will then be identified in this report and feasible recommendation will then be outlined to improve the identified problems.
2.2 Outline of research
This aim of this research report will be comprehensively investigating the interpersonal communication issues between the managers and the employees of DMG Corporation and the effectiveness of their current procedures and policies. The key instruments that will be used in this research report will involve the surveys, questionnaire and observation of
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