Basic Troubleshooting
Wi-Fi (Wireless Network)
Troubleshooting ADSL - No Connection https://iihelp.iinet.net.au/Troubleshooting_ADSL_-_No_Connection This article will guide you through the troubleshooting for no internet connection (sync) on an ADSL1 or ADSL2+ broadband service.
Click one of these links to skip down:
Symptoms
Things to check
Troubleshooting
If your modem gets back online while it is isolated
More information
Why do I need to test a different modem or try my modem somewhere else?
Symptoms
iiNet modems will have a red, orange or flashing ADSL sync light.
The lights on other modems may vary; please check the modem’s user manual to learn the meanings of its status lights.
Your computer or device may show internet connection status as “offline”, “no connection” or “disconnected”.
You can’t view websites or receive email on any computer or device connected to your modem.
Things to check
Check that your connection issue isn’t caused by the following before proceeding with the troubleshooting:
Potential cause
Try this:
No dial tone or line noise on your home phone
Always troubleshoot phone issues before focusing on any internet issues.
Network outage
Check here to see if there’s an outage in your area.
Physical setup
Confirm that all your modem cables are in good condition and plugged in securely.
Wireless issues
Test your connection on a computer connected to your modem with an Ethernet cable to rule out any wireless issues.
Browsing issues
If your modem has no irregular status lights, try to view a website with a different computer or device. If only one computer/device can’t view a website, that device may have browsing issues.
Central splitter required
If you have more than three telephony devices or a Back to Base Alarm system, you may need to contact an Austel Approved installer to install a central splitter.
Troubleshooting
1. Turn your modem off, wait one minute and then turn it back on. Once it has finished rebooting, try to view a
Troubleshooting ADSL - No Connection https://iihelp.iinet.net.au/Troubleshooting_ADSL_-_No_Connection This article will guide you through the troubleshooting for no internet connection (sync) on an ADSL1 or ADSL2+ broadband service.
Click one of these links to skip down:
Symptoms
Things to check
Troubleshooting
If your modem gets back online while it is isolated
More information
Why do I need to test a different modem or try my modem somewhere else?
Symptoms
iiNet modems will have a red, orange or flashing ADSL sync light.
The lights on other modems may vary; please check the modem’s user manual to learn the meanings of its status lights.
Your computer or device may show internet connection status as “offline”, “no connection” or “disconnected”.
You can’t view websites or receive email on any computer or device connected to your modem.
Things to check
Check that your connection issue isn’t caused by the following before proceeding with the troubleshooting:
Potential cause
Try this:
No dial tone or line noise on your home phone
Always troubleshoot phone issues before focusing on any internet issues.
Network outage
Check here to see if there’s an outage in your area.
Physical setup
Confirm that all your modem cables are in good condition and plugged in securely.
Wireless issues
Test your connection on a computer connected to your modem with an Ethernet cable to rule out any wireless issues.
Browsing issues
If your modem has no irregular status lights, try to view a website with a different computer or device. If only one computer/device can’t view a website, that device may have browsing issues.
Central splitter required
If you have more than three telephony devices or a Back to Base Alarm system, you may need to contact an Austel Approved installer to install a central splitter.
Troubleshooting
1. Turn your modem off, wait one minute and then turn it back on. Once it has finished rebooting, try to view a