Amazon may not counter, their popularity and value is protected by the fact that they dominate in multiple areas including new and advanced tech. Best Buy’s plan beat them has been clearly laid out by Best Buy’s CEO, Hubert Joly. One article summarizes his plan as, “Training store staff to become product experts, beefing up the capabilities of the Geek Squad army of specialists, ramping up smart home offerings, along with services to help customers with installations. Best Buy has also invested in its website to help guarantee online sales rather than customers drifting to Amazon. Online sales rose 24 percent last quarter, one of the best performances in retail. Online revenue generated $4 billion; an impressive number. So their plan is working.” (Richard Shapiro July 22,
Amazon may not counter, their popularity and value is protected by the fact that they dominate in multiple areas including new and advanced tech. Best Buy’s plan beat them has been clearly laid out by Best Buy’s CEO, Hubert Joly. One article summarizes his plan as, “Training store staff to become product experts, beefing up the capabilities of the Geek Squad army of specialists, ramping up smart home offerings, along with services to help customers with installations. Best Buy has also invested in its website to help guarantee online sales rather than customers drifting to Amazon. Online sales rose 24 percent last quarter, one of the best performances in retail. Online revenue generated $4 billion; an impressive number. So their plan is working.” (Richard Shapiro July 22,