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Book report
I Acknowledgement

On the very outset of this report, I would like to extend my sincere & heartfelt obligation towards all the personages who have helped me in this endeavor.
Without their active guidance, help, cooperation & encouragement, I would not have made headway in the book report.
First, I would like to extend my sincerity and give thanks to our Dear God for giving me strength and His guidance
Second, I am extremely thankful and pay my gratitude to my Ms. Princess Jullah Petallana and our Dean Mr. Reynaldo H. Carandang Jr. for their valuable guidance and support on completion of this book report in its presently.
I extend my gratitude to Our Lady of Fatima University for giving me this opportunity. And to all individuals and organization especially to PHILIPPINE AIRPORT GROUND SUPPORT SOLUTIONS, INC. (PAGSS) that supported and gave their guidance in providing necessary information regarding to this kind of project.
I also acknowledge with a deep sense of reverence, my gratitude towards my parents and member of my family, who has always supported me morally as well as economically.
My success could not turn into reality without these people who help in different ways. To all of you who had been with me in the completion of the requirements. I appreciate all your help. Thank you very much!

II Introduction

The Philippine Airport Ground Support Solution, Inc. (PAGSS) is an organization engaged in Ground Handling Services located at the Ninoy Aquino International Airport. Their objective is to provide high quality ground handling services that meet and exceed international standards ensuring efficiency and excellence in service delivery.
They go beyond that and do more for their clients. They view good working relationships as a solid foundation to establishing strong partnerships with their airline partners.
They don't just view their contracts with their clients as that

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