If the client’s information system was linked with K’Netix, the clients would have access to the information data sheets for each chemical. They could also use the system to ask questions directly, eliminating the need for the sales person to continually be in the loop (and decrease costs). This action would allow the sales person to do what they do best: sell the product. The client would feel more empowered since they had access to a wealth of information.
K’Netix is a system that has proven itself over the years, even though the costs continue to rise. Keeping with the customer service concept that Buckman developed years ago, K’Netix can continue to be profitable, if applications are added to the system that increase its