Bus 475 Balanced Score Card Analysis
Balanced Score Card
Russell Saputo
Bus/475
Brian Gahan
University of Phoenix
September 29,2012
Fast Food Business:
The restaurant business is about customer interaction and delivering services, the business not only cares about its customer’s health, but also that of the environment. The building will be LEED certified, commonly known as “green,” using sustainable, resource efficient models of renovation and operation. Green buildings are designed to reduce the overall impact of the built environment on human health and the natural environment by: efficiently using energy, water, and other resources; protecting occupant health and improving employee productivity; and reducing waste, pollution and environmental degradation. The employees …show more content…
| This goal can be achieved for seeking out low cost financing from banks and investors. | Lower overall inventory costs | Inventory costs should be reduced by 15 – 20% over the next year. | We should also notice a decrease in the inventory turnover ratio. | Seek both domestic and international suppliers that offer lower costs. | Increase the return on assets (ROA) ratio. | Total assets should produce returns that are at least 10% higher. | Long term and short term assets should generate higher returns. | Start using building space more efficiently and renting unused areas. |
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Customer Value Scorecard Objectives | Measures | Targets | Initiatives | Train employees to focus on exceptional customer service techniques. | Employees should be able to demonstrate high level of technical skills. | Require employees to gain skills to provide appropriate customer service and win customer satisfaction. | Offer training assistance to employees to provide quality service. …show more content…
It is very expensive to implement. The training of balanced scorecard cost around $1600 for a three day course. So, most of the bigger organization uses it and not the smaller ones.
CONCLUSION
As a performance measurement tool the balanced scorecard could be considered to be very successful. If executed properly in the organization then there is huge positive side for a business. It has more advantages to bigger firms where cost is less significant for implementation and can bear dip in profits for short term. The same is not possible for small businesses.
The balanced scorecard provides organized analysis of goals. . First, financial goals ensure the company is using its capital effectively and generating huge revenue and in turn positive returns on equity. Secondly, the customer value perspective ensures that the organization is looking path to improve the customer satisfaction experience. The improvements in the customer satisfaction and experience will generate brand loyalty and long term success. The learning and growth class is mainly focused on employee satisfaction and maintaining proper and effective workforce. Lastly, the internal operations perspective looks after the overall in house effectiveness of the organization at all
Russell Saputo
Bus/475
Brian Gahan
University of Phoenix
September 29,2012
Fast Food Business:
The restaurant business is about customer interaction and delivering services, the business not only cares about its customer’s health, but also that of the environment. The building will be LEED certified, commonly known as “green,” using sustainable, resource efficient models of renovation and operation. Green buildings are designed to reduce the overall impact of the built environment on human health and the natural environment by: efficiently using energy, water, and other resources; protecting occupant health and improving employee productivity; and reducing waste, pollution and environmental degradation. The employees …show more content…
| This goal can be achieved for seeking out low cost financing from banks and investors. | Lower overall inventory costs | Inventory costs should be reduced by 15 – 20% over the next year. | We should also notice a decrease in the inventory turnover ratio. | Seek both domestic and international suppliers that offer lower costs. | Increase the return on assets (ROA) ratio. | Total assets should produce returns that are at least 10% higher. | Long term and short term assets should generate higher returns. | Start using building space more efficiently and renting unused areas. |
-------------------------------------------------
Customer Value Scorecard Objectives | Measures | Targets | Initiatives | Train employees to focus on exceptional customer service techniques. | Employees should be able to demonstrate high level of technical skills. | Require employees to gain skills to provide appropriate customer service and win customer satisfaction. | Offer training assistance to employees to provide quality service. …show more content…
It is very expensive to implement. The training of balanced scorecard cost around $1600 for a three day course. So, most of the bigger organization uses it and not the smaller ones.
CONCLUSION
As a performance measurement tool the balanced scorecard could be considered to be very successful. If executed properly in the organization then there is huge positive side for a business. It has more advantages to bigger firms where cost is less significant for implementation and can bear dip in profits for short term. The same is not possible for small businesses.
The balanced scorecard provides organized analysis of goals. . First, financial goals ensure the company is using its capital effectively and generating huge revenue and in turn positive returns on equity. Secondly, the customer value perspective ensures that the organization is looking path to improve the customer satisfaction experience. The improvements in the customer satisfaction and experience will generate brand loyalty and long term success. The learning and growth class is mainly focused on employee satisfaction and maintaining proper and effective workforce. Lastly, the internal operations perspective looks after the overall in house effectiveness of the organization at all