Bus: 520 Leadership and Organization
Professor Reeley
To begin on the paper, we must first acknowledge the uniqueness of Joe Salatino and the way he has shape and trained his employees into being productive professionals. It was a must that Joe’s employees understand the importance of how people form perceptions and make attribution ns because it very vital to the company survival. Basically, when a sales person knows their perception and attribution, they can us their skill to decipher what their customers may think about them and the product that they are selling. Forming a perception with the customer that the sales professional is competent and trustworthy will heighted the possibility of making a sale to that customer. This is considered impression management (p.117).
Mr. Salatino is a success business man. He runs a prosperous office supply company with very highly motivated sales teams. He pays them well and provides them incentives to sell even better with high salaries and lots of bonuses. Salatino has a great sales team because he has given the perception of the importance of their skill level, customer service, and self- motivation. He encourages his employees to find make bonds with his potential customers by requesting his sales team find out what’s going on locally, even if it goes to the extent of ordering the local newspapers to find out the news of that particular city were the buyers businesses are. Mr. Salatino allows the salesmen to observe the other sales people in action and gives them motivation to sell, by offering sales promotions to potential or current clients.
It seem that this workplace vibrant and full of energy. This upbeat atom sphere of this company allures other sales reps to respond by attempting to make more sales. The environment is a gold mind within itself due the positive and productive employees that share the same common goals.
Learning theory used at Great Northern American
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