First, the hospital outsourced its cafeteria food service. Although the food service employees were hired by the outside firm, they still felt a sense of ownership of their jobs, and still felt connected to the hospital because of the family atmosphere in the kitchen and the cafeteria.
When the hospital tried the same thing with housekeeping, employee turnover became a problem. An investigation revealed that because the housekeeping employees were more isolated in their work, they lost what little feeling of being connected to the hospital they had. The problem was solved by hiring the employees back but using the outsource company to manage housekeeping.
The hospital also decided to outsource its laundry service. This time the hospital approached a rival hospital about joining it in outsourcing laundry service.My Compliments to the Chef, er, Buyer
Ever wonder how some sit-down restaurants are able to offer a huge variety of menu items, and how they are able to serve everything on that menu quickly? Could they have humongous kitchens and a battery of chefs scurrying around? Or may be a few amazing chefs whose hands are almost quicker than the eye? Maybe, and maybe not. In fact that great-tasting restaurant entrée or dessert you are served might have been prepared in a distant kitchen, where it was partially cooked, then flash-frozen