Business

Scenario for P3, P4 & M3: You are going to design a small training programme. This training programme will be a small (10 minute) micro session using a small part of a larger training programme. You need to design this training session on an aspect of enterprise. You need to plan the design of the programme giving consideration to the way you will deliver it. In your role as the trainer you have been given the job of writing a report to the HR director outlining and describing the factors and different methods available to you in planning and designing the training programme. Ensure you describe the following in your report: P3 describe the factors to be considered in the planning and design of a training programme 1) You need to give the micro training session a context, stating the organisation that the training will be done for (Black Country Chamber of Commerce) and the wider training programme it would fit into 2) What will the objectives of training be (what makes them SMART) – what should delegates be able to do be the end of the session? 3) Describe what on the job training and off the job training are and how they are different – state if your session would be done on the job or off the job and why 4) Explain the difference between internal and external training providers, Give examples of who these could consist of – state if you are an internal or external training provider 5) Describe 6 of the following delivery methods of training available and what they involve: Courses, mentoring, coaching, action learning, assignments, projects, seminars, e-learning, distance learning, work shops, shadowing, secondments and conferences – 6) State what delivery method you will be using in your micro training session and say why 7) Describe what the training costs you would be likely to face for delivering your micro training course Task 2

P4 conduct a review of the success of a training programme.

It is important for organisations to review training programmes to gage how successful they have been in developing the skills and knowledge of the learners who have attended the course.

Using the micro training session you delivered. Write a report to outline the methods you have used to review the success of the training program.

You should evaluate the following in your report:

a) Planning – say how well you planned the session, how long did it take, what areas / where did you have to research b) Design – outline how well your lesson plan covered the training. Did you follow your times / structure well? c) Delivery – Outline how well you delivered the training. Was it successful? Where the students engaged in the learning? d) Implementation – Did you implement the lesson well, where there any barriers to the learning (say if your resources were good / bad e.g. handouts / exercises / PowerPoint presentation useful? What way would you have changed them if you delivered the session again?) e) Content – Was the content relevant? What if anything would you change for next time? f) Achievement of objectives - Say how well you got the objectives over, where they achieved?

In addition describe and discuss the following methods that could be used to evaluate the overall training programme for your organisation:

a) Questionnaires – say how they could be used to assess your training course by the delegates or by the b) Observation - c) Trainer/trainee feedback – outline the feedback your received from the students d) Customer comments – describe how customer comments could be used to evaluate the success of the training e) Training audits – say what they are and how you would expect them to be improved post training f) Achievements of awards by trainees – Describe how if the trainees passed the course they are more likely to perform to higher level in terms of enterprise. g) Indicators, e.g. labour turnover, productivity measures, quality improvements, performance indicators (sales figures, customer service feedback). – outline how these indicators could be used to measure the success of your training course.

Task 2 for M3 explain the importance of the factors which need to be considered when planning, designing and delivering a training programme. Consider that you were doing the entire training programme for your chosen organisation. You need to plan the activities that would need to take place and the factors to be considered when designing and delivering the entire training programme. Ensure you explain the following in your report: 1) Identifying a range of training methods that could be used to deliver the programme in its entirety 2) Explain why the methods are appropriate for the staff being trained 3) Explain the factors that should be considered when making decisions concerning the appropriateness of the methods of training at different levels of the organisation 4) Consider the entire training programme and explain what the budget for delivery of a training programme is and the impact it will have on the quality and delivery of the course