Business communication quiz
Busines communications
Week 1
Quiz 1
1.
The accepted principles of conduct that govern behavior within a society are known as
A) ethics.
B) laws.
C) social guidelines.
D) none of the above.
Feedback:
Ethical behavior goes beyond the question of legal or illegal. It may be legal to appropriate the idea of a colleague as your own, but it is not ethical.
Points Earned:
5.0/5.0
Correct Answer(s):
A
2.
To make your communication more effective,
A) send the same messages by multiple channels.
B) include as much information as possible, even if you're not sure it's necessary.
C) clearly address your audience's wants and needs-not yours.
D) do all of the above.
Feedback:
Audiences tend to tune out when they receive "me" messages. To make sure a message is heard and understood, focus it on the other person, not yourself.
Points Earned:
5.0/5.0
Correct Answer(s):
C
3.
Which of the following is not a characteristic of effective business messages?
A) They present the writer's opinions as facts.
B) They state precise audience responsibilities.
C) They highlight and summarize essential information.
D) They provide practical information.
Feedback:
When stated, opinions should always be identified as opinions, and they should be supported by facts and other forms of evidence.
Points Earned:
0.0/5.0
Correct Answer(s):
A
4.
A flatter organizational structure
A) is helpful for small companies only.
B) is obsolete now that social networking is so widespread.
C) tends to increase the chance of communication breakdowns.
D) helps make communication flow more efficiently.
Feedback:
Tall, hierarchical organizations tend to restrict the free flow of information. Flat organizations avoid information bottlenecks and the isolation of information that can occur when one level holds on to information without passing it on to other levels.
Points Earned:
5.0/5.0
Correct Answer(s):
D
5.
The term corporate
Week 1
Quiz 1
1.
The accepted principles of conduct that govern behavior within a society are known as
A) ethics.
B) laws.
C) social guidelines.
D) none of the above.
Feedback:
Ethical behavior goes beyond the question of legal or illegal. It may be legal to appropriate the idea of a colleague as your own, but it is not ethical.
Points Earned:
5.0/5.0
Correct Answer(s):
A
2.
To make your communication more effective,
A) send the same messages by multiple channels.
B) include as much information as possible, even if you're not sure it's necessary.
C) clearly address your audience's wants and needs-not yours.
D) do all of the above.
Feedback:
Audiences tend to tune out when they receive "me" messages. To make sure a message is heard and understood, focus it on the other person, not yourself.
Points Earned:
5.0/5.0
Correct Answer(s):
C
3.
Which of the following is not a characteristic of effective business messages?
A) They present the writer's opinions as facts.
B) They state precise audience responsibilities.
C) They highlight and summarize essential information.
D) They provide practical information.
Feedback:
When stated, opinions should always be identified as opinions, and they should be supported by facts and other forms of evidence.
Points Earned:
0.0/5.0
Correct Answer(s):
A
4.
A flatter organizational structure
A) is helpful for small companies only.
B) is obsolete now that social networking is so widespread.
C) tends to increase the chance of communication breakdowns.
D) helps make communication flow more efficiently.
Feedback:
Tall, hierarchical organizations tend to restrict the free flow of information. Flat organizations avoid information bottlenecks and the isolation of information that can occur when one level holds on to information without passing it on to other levels.
Points Earned:
5.0/5.0
Correct Answer(s):
D
5.
The term corporate