Business Letter
COW_____________________________________________________ Company of the West Phone: (480) 677-9626 3200 West Boulevard Fax: (480) 677-7878 Tulsa, OK 87409-2476 Web: www.cowest.com
January 3, 2011
Miss Sarah Love,
1000 Main Street
Jefferson City, MO 96301
Dear Miss Love:
Subject: Your December 28 Letter About Your Purchase of Griffin Power Duo iPhone Charger
You should receive the white Griffin Power Duo iPhone Charger by January 6. Also I have credited your account with the return shipping fee $11.98.
I am so sorry that you received the wrong color of the iPhone Charger. I understand that you desired a white charger and received a black one instead. After verifying the order within our system, it was determined that an order was placed on December 21 for a black Griffin Power Duo iPhone Charger. However, I am reminded that our company had hired two new employees who started receiving telephone orders around December 21. Therefore, I think that they either did not hear clearly or possibly took down incorrect color. As the result of the error, I have already implemented further training of telephone personally. I can promise that the specifics of all future purchase orders will be confirmed determinately.
Your satisfaction is very important to us, Miss Ho. Although our company has earned a reputation as a premier manufacturer of electronic products, we still cannot continue to do correct item business without loyal customers like you. Over the years, the support of your customers has made us successful, and we hope with that this prompt delivery of your new iPhone Charger, we will continue to have your patronage. Also please take a look at the enclosed catalogue of our newest electronic products. I am looking forward to supplying you any necessary details about our products, so do not hesitate to contact me with any further
January 3, 2011
Miss Sarah Love,
1000 Main Street
Jefferson City, MO 96301
Dear Miss Love:
Subject: Your December 28 Letter About Your Purchase of Griffin Power Duo iPhone Charger
You should receive the white Griffin Power Duo iPhone Charger by January 6. Also I have credited your account with the return shipping fee $11.98.
I am so sorry that you received the wrong color of the iPhone Charger. I understand that you desired a white charger and received a black one instead. After verifying the order within our system, it was determined that an order was placed on December 21 for a black Griffin Power Duo iPhone Charger. However, I am reminded that our company had hired two new employees who started receiving telephone orders around December 21. Therefore, I think that they either did not hear clearly or possibly took down incorrect color. As the result of the error, I have already implemented further training of telephone personally. I can promise that the specifics of all future purchase orders will be confirmed determinately.
Your satisfaction is very important to us, Miss Ho. Although our company has earned a reputation as a premier manufacturer of electronic products, we still cannot continue to do correct item business without loyal customers like you. Over the years, the support of your customers has made us successful, and we hope with that this prompt delivery of your new iPhone Charger, we will continue to have your patronage. Also please take a look at the enclosed catalogue of our newest electronic products. I am looking forward to supplying you any necessary details about our products, so do not hesitate to contact me with any further