Business Processes and Information Systems
1)Define IT Infrastructure from both a technology and a service perspective. Which services does IT infrastructure comprise?
IT infrastructure consists of a set of physical devices and software applications that are required to operate the entire enterprise. It is also a set of firmwide of services budgeted by management and comprising both human and technical capabilities.
Services include:
Platforms used to provide computing services that connect employees, customers, and suppliersinto a coherent digital envronment, including large main frames, desktop and laptop computers, pda’s, and internet appliances.
Telecommunications services that provide data , voice and video connectivity to employee, customers, and suppliers.
Data management services that store and manage corporate data and provide acapabilities for analyzing the data.
Applications software service that provide enterprise wide capabilities such as enterprise resource planning, customer relationsip management, supply chain management and knowledge management systems that are shared by all business units.
Physical facilities managament services that develop and manage the physical installations required for computing, telecommunications, and data management services.
IT management services that plan and develop the infrastructure, coordinate with the business units for IT services, manage accounting for IT expenditures, and provide project management services.
IT education services that provide training in system use to employees and offer managers training in how to plan and manage IT investments.
IT research and development services that provide the firm with research on potential future IT projects and investments that could help the firm differentiate itself in the marketplace.
2) List each of the eras in IT infrastructure evolution, and describe their distinguishing characteristics.
Electronic ACCTG Machine Period (1930 to 1950)
Specialized machines that could sort computer cards
IT infrastructure consists of a set of physical devices and software applications that are required to operate the entire enterprise. It is also a set of firmwide of services budgeted by management and comprising both human and technical capabilities.
Services include:
Platforms used to provide computing services that connect employees, customers, and suppliersinto a coherent digital envronment, including large main frames, desktop and laptop computers, pda’s, and internet appliances.
Telecommunications services that provide data , voice and video connectivity to employee, customers, and suppliers.
Data management services that store and manage corporate data and provide acapabilities for analyzing the data.
Applications software service that provide enterprise wide capabilities such as enterprise resource planning, customer relationsip management, supply chain management and knowledge management systems that are shared by all business units.
Physical facilities managament services that develop and manage the physical installations required for computing, telecommunications, and data management services.
IT management services that plan and develop the infrastructure, coordinate with the business units for IT services, manage accounting for IT expenditures, and provide project management services.
IT education services that provide training in system use to employees and offer managers training in how to plan and manage IT investments.
IT research and development services that provide the firm with research on potential future IT projects and investments that could help the firm differentiate itself in the marketplace.
2) List each of the eras in IT infrastructure evolution, and describe their distinguishing characteristics.
Electronic ACCTG Machine Period (1930 to 1950)
Specialized machines that could sort computer cards