Business Research Objectives
Liberty Mutual Insurance Company
Training and Development
Business Research
RES/351 Business Research
Monday, November 25, 2013
Instructor: James Bankston, PHD
Liberty Mutual Insurance – Training and Development
Business Research
I currently work as a trainer for an insurance company, Liberty Mutual Insurance. I am
part of the training and development division of the company that supports the No Fault Claims
Offices. Part of our daily tasks is to assist our managers in conducting business research to
satisfy the needs of our customers, the Claims offices.
Business research is a method a company or a single department within a company
makes to decide the most efficient, productive, an ethical way to satisfy your customers and
make profits. Although in my area I am not directly involved in sales, I still play a part on
making sure the company continues to provide great service by retaining existing customers
and appealing to new ones. In order to be able to accomplish these goals my department
creates different levels and training courses. It includes from new hire training, to customer
service skills, different levels of computer system training and specific topics. The company’s
goal is to be “the best in class” and investing in its employees is a way to achieve it. Is nothing
new that the secret of a company’s success is their people, the employees they are the voice
and face of the company and giving them the tools to succeed with result on the company’s
success.
It is important to understand that a company’s business research does only concentrate
in its profit, service and product quality or competitor studies. It also includes other areas and
in this case part of the research is invested in the training and development team. To develop
employees by providing them with the knowledge, the tools and the
Training and Development
Business Research
RES/351 Business Research
Monday, November 25, 2013
Instructor: James Bankston, PHD
Liberty Mutual Insurance – Training and Development
Business Research
I currently work as a trainer for an insurance company, Liberty Mutual Insurance. I am
part of the training and development division of the company that supports the No Fault Claims
Offices. Part of our daily tasks is to assist our managers in conducting business research to
satisfy the needs of our customers, the Claims offices.
Business research is a method a company or a single department within a company
makes to decide the most efficient, productive, an ethical way to satisfy your customers and
make profits. Although in my area I am not directly involved in sales, I still play a part on
making sure the company continues to provide great service by retaining existing customers
and appealing to new ones. In order to be able to accomplish these goals my department
creates different levels and training courses. It includes from new hire training, to customer
service skills, different levels of computer system training and specific topics. The company’s
goal is to be “the best in class” and investing in its employees is a way to achieve it. Is nothing
new that the secret of a company’s success is their people, the employees they are the voice
and face of the company and giving them the tools to succeed with result on the company’s
success.
It is important to understand that a company’s business research does only concentrate
in its profit, service and product quality or competitor studies. It also includes other areas and
in this case part of the research is invested in the training and development team. To develop
employees by providing them with the knowledge, the tools and the