The major weakness of Canadian Tire is that in the past, they have periodically lost their focus on customer service. They have taken their customers for granted, assuming that the customer would always return to the store regardless of how they were treated. Because of this, they have occasionally lost market share. The company has also failed to recognize the changing demographic of Canada (immigration, different cultures). The stores tend to focus on their historical customer – the adult white male. They have failed to widen their focus to women and different nationalities such as Chinese and Indian customers. Another weakness of the company is its failure to expand successfully beyond Canada. This has put limits on the company’s growth.
SWOT ANALYSIS
Strengths:
• Has a very strong and loyal clientele.
• Offer a range of goods and services that meet life’s everyday needs, including general merchandise such as clothing, petroleum and financial services.
• Offers a chain of automobile parts and professional