Canned Response Paper

• I received and sent several canned responses for a majority of the NMHP inquiries that came into info@.

• Tonya Morrison contacted us wanting to know how she can adopt the dog Wallace featured in Guiniverre's photos printed in the Jan/Feb magazine. After doing some research, I found out the dogs are the Humane Society of Utah's dogs and referred her to their contact info located on their website.

• Jeanine Batres contacted us because she wanted to know if we had any spay/neuter programs in southern CA. I sent her our Los Angeles program and the Fix at Four website where she can search for low-cost spay neuter programs in her area in case Mission Hills is not close to her.

• Elijah Wazen wanted to know if we have stats on how many pit
I sent her his progress journal that she can share with her friend.

• Judy Niver complained because she heard that we are not providing email updates about the sponsorship program anymore. There is a lot of confusion surround the sponsorship program and I explained that instead of sending out email updates, we are now launching a new section of the website called Sanctuary Stories where we’ll be posting frequent updates on animals at the sanctuary and sent her Bodin’s update link.

• Sydney D'Alba D' La Torre wanted to know if we can help her groups in their rescue efforts in Mexico. I sent her a canned international response that I wrote some time ago and personalized it a bit to fit the situation.

• Joe Jewell contacted us about an nmhp issue and wrote back immediately without looking at the resources to tell us how angry he was with the response. I wrote back using nmhps angry response with a link specific to the transport resources that he never looked at—he did not write back afterwards. I think he realized that all the information was in the email and he didn’t take the time to read before he went