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Capital One's Organizational Structure

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Capital One's Organizational Structure
“At capital One, diversity means seeking out and embracing differences for the richness those differences add to our lives and to our business.” (http://www.capitalone.com/about/corporatecitizenship/diversity.php) A company that opens it business to diversity has the ability to value human differences, and in return acquire beneficial relationships. Capital One has partnered with MWBE (Minority and Women Business Enterprises) and the relationship is yielding a positive reaction in terms of the communities that house Capital One and in the corporate world. Because Capital One is an information based company there diversity plan is also well thought and proven. The diversity plan includes targeted recruitment, development and advancement, communication and awareness, retention and accountability and rewards. By making informed decisions and thinking outside the box they have been able to discover talented diverse candidates. With these type of workforce the company has created a place where all associates have a chance to balance work and life because of the flexible work arrangements. In hiring people who are varied but understand the goal of the company they have been able to initiate software to allow representatives to work from home, developed a retention plan, open health doors for domestic partner health coverage, partnered with the Virginia Hispanic Chamber of Commerce in Richmond, and much more. Capital One has brought diversity into every level of employment to ensure success in the present and the future. The VP/CIO is a woman by the name of Kathy Busser and usually at this level you don’t see many woman, but Capital One is breaking the mold so incorporate placing the best person for the job without looking at race, color, religious preference, or anything that is superficial. Employees are attaining jobs clearly on the ability to perform the duties at hand and be open to change and new innovative techniques to help the company move forward in the


References: http://discussionleader.hbsp.com/davenport/2007/08/the_future_of_knowledge_worksp_1.html (2008) About Capital One
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