Case 1.1 When Scanning The Environment Globalive Needs Useful Information

Chapter 13 Case Study – Mini Assignment 1
1. When scanning the environment, Globalive needs useful information. Use the criteria in the section “What Is Useful Information?” to identify information useful for determining the company’s decisions.
Globalive was the first in Canada to open themselves up to all different types of reviews by customers, not to mention even receiving criticising opinions and judgements, for this reason Globalize was ahead of all the other companies in knowing what the customers wanted. Globalive collected data from customers such as, ideas, thoughts and opinions and used it as qualitative evidence and information to help in improving their service. This was then transformed into information that was then made useful
The company looked at rare and niche markets and paid close attention to what technologies have not been provided by the competition that they can establish. Lacavera came to the knowledge that he had to expand the company, and so Globalive went into the home phone, teleconference, and internet business by finding mistakes within the service and offered new. Improved service for customers. In this scenario, Lacavera had to deal with an unstructured problem as it is a new and unexpected situation that is filled with uncertainties and information insufficiencies. Following the shift in Lacavera's new plans for Globalive, the company was boasting sales of $160 million. It was later on that Lacavera said that WIND was going “on the offense” after all the legal problems that the company encountered from its foreign ownership. It was clear for Lacavera, that WIND was looking to create partnerships with other telecommunications and cable companies to help in growing the distribution and coverage for the network. As of today, Globalive companies include Yak Communications, One Connect, Canopco, and Globalive Carrier Services. In this scenario, Globalize faced a structured problem as this situation was a familiar one that had a straightforward approach for Lacavera like the one that occurred earlier when Globalive needed an
For example, to focus on information gathering, information processing and consideration. The second step Lacavera must take into account is to generate and evaluate alternative solutions, as in potential solutions are developed, more information is found, data is uncovered, and advantages and disadvantages of alternative solutions are analyzed. The third step to take is for Lacavera to ensure that the decisions are made and an ethics double check is conducted. In this scenario, managers act logically and have complete knowledge about what the alternative solutions could bring, which also results in a better decision but they also realize that their staff have some limits to their capabilities. In the fourth step, Lacavera must apply the decision which commits to making sure that the solution becomes a reality. The final decision for Lacavera to make is to ensure that the solution of Globalive was met and