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Case Studies
What are the key successes factors of Toys “R” Us in toy industry?

Answer. There are many key success factors that tops Toys “R” Us in the toy industry from quality to value, from diversification to market penetration in the market, from customer orientation to low cost leadership. These all factors contribute to the success of this company in the toy industry.

These factors are to be discussed and they are as follows:

In concept the main and the most foremost factors that contribute to the success of any corporation/organization is its power of making decision at the right time at the right moment in the business. Being financial stable does contribute but the main part resides in the decision making that is management. Having a stable and strong infrastructure gives a corporation a base to build its firm foundation with roots extended in various directions.

Secondly, they cater all segments of society. The wealthiest to the least well off, all come to get toys under the same roof, which makes it the well known and the more success of all. Purchasing raw materials and outsourcing in off-season is giving competitor advantage of low cost leadership and passing this advantage to its customers through discount pricing in seasonal sales on Christmas and other events round the year.

They give their customers the respect one needs and satisfy them with all they have in hand. With the scope of customer orientation, the company is giving its customers the control in which direction the company should go to cater its customers. Toys “R” Us is changing according to the preferences of its customers to satisfy them and also have a liberal return policy which give them an extra and is another edge on its competitive advantage over its competitors.

The financial flow of money is forecasted in advance to get the know how of how the business is doing. What

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