Case Study
OD interventions case study. An employee morale problem.
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Contents
Click to go to section: The organizational problem. The Organizational Development intervention they wanted. The thinking behind the design of the OD intervention. The constraints I needed to work within. The tools I decided to use in the one day workshop. The workshop design. How I used the change puzzle kit. The end result Top Drag Me
Contents
Click to go to section: The organizational problem. The Organizational Development intervention they wanted. The thinking behind the design of the OD intervention. The constraints I needed to work within. The tools I decided to use in the one day workshop. The workshop design. How I used the change puzzle kit. The end result
The organizational problem.
I was called into a hospital by their HR manager. The hospital needed to improve
1 of 7
4/9/2013 2:36 PM
OD interventions case study. An employee morale problem.
file:///C:/Documents and Settings/staff/Desktop/OD interventions case stud...
morale amongst its nurses. But as I spoke to different stakeholders, the issue became more complex. The HR managers told me that morale amongst nurses was at an all time low. At the same time the hospital was trying to change its culture to become more patient and profit centric.
It started off as a morale problem. But as I spoke to different stakeholders, it becam e more complex.
The matron of the hospital was concerned about the poor relationships between the nurses, their unit managers and the doctors. The unit managers were upset by the way that doctors by-passed them and shouted at their nurses. The nurses and their managers blamed arrogant doctors for the poor morale in the hospital. The CEO was concerned that the doctors, who he saw as clients and partners of the hospital, were not happy with the service they were
file:///C:/Documents and Settings/staff/Desktop/OD interventions case stud...
My Organization
Share
Top Drag Me
Contents
Click to go to section: The organizational problem. The Organizational Development intervention they wanted. The thinking behind the design of the OD intervention. The constraints I needed to work within. The tools I decided to use in the one day workshop. The workshop design. How I used the change puzzle kit. The end result Top Drag Me
Contents
Click to go to section: The organizational problem. The Organizational Development intervention they wanted. The thinking behind the design of the OD intervention. The constraints I needed to work within. The tools I decided to use in the one day workshop. The workshop design. How I used the change puzzle kit. The end result
The organizational problem.
I was called into a hospital by their HR manager. The hospital needed to improve
1 of 7
4/9/2013 2:36 PM
OD interventions case study. An employee morale problem.
file:///C:/Documents and Settings/staff/Desktop/OD interventions case stud...
morale amongst its nurses. But as I spoke to different stakeholders, the issue became more complex. The HR managers told me that morale amongst nurses was at an all time low. At the same time the hospital was trying to change its culture to become more patient and profit centric.
It started off as a morale problem. But as I spoke to different stakeholders, it becam e more complex.
The matron of the hospital was concerned about the poor relationships between the nurses, their unit managers and the doctors. The unit managers were upset by the way that doctors by-passed them and shouted at their nurses. The nurses and their managers blamed arrogant doctors for the poor morale in the hospital. The CEO was concerned that the doctors, who he saw as clients and partners of the hospital, were not happy with the service they were