Case Study: CCIB Intake

CCIB Intake received a call from parent Katy Bradley [phone]. The caller stated her 5 month old daughter began attending the daycare on 10/4/16. According to the caller she located the daycare on Children's Council San Francisco website which listed the daycare hours as 6AM to 6PM. The caller stated she signed a contract with the licensee with operational hours of 8AM to 5PM however; there was a verbal and written agreement for 7AM to 3PM. Subsequently there was a $16 per hour charged after 3PM. The caller stated her husband picked the infant up at 3PM. The caller stated parents are required to pay a month prior for care which the caller had no problem complying with. The caller stated when she paid the November fees she deducted the
two days for Thanksgiving. The caller stated she asked the licensee if she could care for the infant on Monday, November 14 in lieu of November 11 due to that day being a holiday. The caller stated she was unaware the 11th was a holiday and paid for the day. The licensee agreed to care for the infant on 11/14/16 and on the following day notified the caller that all holidays must be paid. Consequently the caller requested a copy of the contract indicating holidays pay was required. The call stated she contacted the Children's Council San Francisco regarding the licensee's inconsistencies with her contract. Unfortunately the licensee dismissed the caller and terminated the contract on 11/16/16. Once again the caller contacted the Council who informed the caller to contact CCL. CCIB Intake informed the caller this was not a Licensing issue. The caller stated she would seek legal action to receive a refund for the remainder of the month.