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Case Study: Verizon

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Case Study: Verizon
In order for Verizon to maintain its dominance in market share, subscriber count, and profitability, in the hyper competitive wireless industry, Verizon must achieve its 2016 organizational goals of growing top line revenue by 5%, reducing operational cost by 10%, and increasing customer satisfaction by 3% (Fiercewireless, 2016). Therefore, Verizon has established clear, concise, and specific objectives for each of its various companies, divisions, departments, and teams based upon their role within the organization. By doing so, Verizon is able to ensure employees throughout all parts of the organization clearly comprehend their departmental, team, and individual objectives, are contributing towards the accomplishment of the over arching
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