Case Study Wells Fargo Center

Not many companies or organizations have zero communication issues and Wells Fargo Center is experienced with issues on many different levels. The biggest issue that is known to many employees is the unclear roles and responsibilities. Within the department, there's a large age difference among the employees. With that, you will always see differences in situation handling, attitudes and more. The unclear roles are caused by the large impact from the cliques, groups, and friendships of employees. The event staff employees are all part-time and a majority have worked decades at the center. On average Event Staff members work about twenty events during a month, which means a lot of time for employees to bond, which is a good thing at times.
It was mentioned to General Managers, I had mentioned it to a fairly new manager. I informed her that my seating section was filled with individuals who had no proof of a ticket. She then removed those individuals and when I gave her the Supervisor’s name, she glanced down and continue to walk away. The issue has I communicated something that was ethically wrong and tried to prevent this from occurring again. As an entry level, I was told not to bother executives because you follow the command chain. After that incident, I disregarded and never spoke of it again. Two years later the Supervisor and General Manager had been terminated after the President discovered an incident similar to mine. I sure the President of the center would have appreciated my honesty about this which could have resulted in those actions much
I was posted on the lower level near the Flyers locker room. I knew I was supposed to be asking for tickets and ID's.I was never informed of what or who would encounter at the end of the evening. Ed Snyder founder of Comcast Spectacor walked up to me and I said sorry “I can't let you in without a pass or ID”. His reply to me was “I own the team I’ll do what I want”. At the time I was a young eighteen years old who didn’t know or care who the CEO or big boss was I was just focused on a paycheck. After he walked by me the General Manager confronted me and said kid don't you know him don't you ever stop Mr. Snyder again, didn't someone teach you