Communication Process Worksheet

Associate Level Material
Communication Process Worksheet

Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form.

1. Briefly describe the misunderstanding, including the setting and the people involved. The misunderstanding I experienced was at work, when communication was crossed between me, my manager, and the Pathologist. I was told to do a certain project by the pathologist, and my manager had told me to get back to my desk and take phone calls. I had told my manager that I’m not supposed to be on the phone, because I’m doing a special project for the pathologist. The manager thought I was lying and she had to go talk to the pathologist that had advised me of the special project. It was later found out that I was to do the project after lunch when we usually don’t receive phone calls.

2. Complete the following table with information from your described misunderstanding.

|Question |Answer |
|Who was the sender? |Manager |
|Who was the receiver? |Me |
|What was the message? |To go back to my desk and take phone calls. |
|What channel was used to send the message? |Face to face |
|What was the misunderstanding? |What my task was at the time. |
|How could you have avoided the misunderstanding? |The misunderstanding could have been avoided if I asked the pathologist |
| |when to do the task.