Bcom/275 Communication Process Model Paper
Assignment 1.1 NAME BCOM 275 September 22, 2013 NAME
Assignment 1.1 Communication Process Model
Reflection: Write one paragraph for each question (200-300 words) in which respond to the following:
1. What did you learn about the communication process from this activity?
Each step in the communication process is vital, and without following through on each step, the message may get lost. In the workplace, you can lose time and money when the message is conveyed in the wrong way. I learned that a critical part of communication is knowing what you want to say, determining how you wish to communicate it, and confirming the receiver has processed and understands the message is truly a vital point in communication.
As the sender of a message you also need to consider your audience, how best to relay the messages so that they listen, and comprehend what your …show more content…
needs are, so that everyone can be successful.
As stated in Communicating in the Workplace, Chapter 4, “Being purposeful in your language choice requires you to think deeply about the kind of impact you want to make with your language—and then to be purposeful in its use.”, (Cheesebro, O’Connor, & Rios, 2010, para. 7).
In both instances, the senders should have thought more clearly about what the purpose was, who the audience was, how the message would be relayed determined what information was needed to send before sending it. They should have also followed up and asked for feedback to make sure their needs were communicated clearly.
2. What seemed to be the main causes of the misunderstandings?
In both misunderstandings, there are simple miscommunications and lack of follow-up with the receivers on the sender’s part. Neither of the senders followed through to ensure the receiver had received the messages or understood what they were trying to convey.
In the first instance, it was a lack an of defined idea or distinct definition of what types of information the director had asked the team to collect, and therefore it did not allow the receivers to pull the report together on time. The director did not clearly explain what was needed, did not define her key points and what she hoped to achieve. She also did not solicit feedback from the team to ensure they were on the right track, to collect the information on time.
In the second misunderstanding, the sender (which was myself) should have thought more carefully about what the purpose was for asking the question, and if the message could have been interpreted in a different way or if perceived language barriers would cause the receiver to process the information in a different way and send back the wrong information. The sender should have confirmed and asked the receiver for feedback after sending the message in multiple ways to ensure the receiver understood what was being asked of them.
3.
What tips can you suggest for preventing misunderstandings in communication?
Based on these situations, the senders should have thought more thoroughly about what they were trying to accomplish, gone through the entire communication process, asking for feedback from the receivers and evaluated the channel with which they were sending the message.
Both senders should have confirmed with the receivers that they received, comprehended, interpreted the messages correctly, and had no further questions before they responded.
Additionally, the senders should have explained why they needed the information in a certain format or what they were specifically looking for. As a best practice the senders should have gone back to the receivers again and asked for feedback after relaying their message or task. According to Cheesebro, O’Connor, and Rios (2010), senders of the message need to consistently “Stop and think for a moment about when, where, why, and with whom you communicate.”, (Chapter 1, "Communication Occurs Within a
Context").
The senders were not the only ones responsible, as the receivers should have also re-confirmed with the senders that they comprehended the meaning of the message and why the comprehension of the message was so important.
Finally, the sender needs to consider the channel when sending the message, as stated in Communicating in the Workplace, Chapter 1 “Apart from technical “know-how,” we all need to acknowledge how technology demands adjustments in our communication styles.” (Cheesebro, O’Connor, & Rios, 2010).
References
Communicating in the Workplace
Chapter 4: Language
ISBN: 9780136136910 Author: Thomas Cheesebro, Linda O’Connor, Francisco Rios copyright © 2010 Pearson Education
Assignment 1.1 Communication Process Model
Reflection: Write one paragraph for each question (200-300 words) in which respond to the following:
1. What did you learn about the communication process from this activity?
Each step in the communication process is vital, and without following through on each step, the message may get lost. In the workplace, you can lose time and money when the message is conveyed in the wrong way. I learned that a critical part of communication is knowing what you want to say, determining how you wish to communicate it, and confirming the receiver has processed and understands the message is truly a vital point in communication.
As the sender of a message you also need to consider your audience, how best to relay the messages so that they listen, and comprehend what your …show more content…
needs are, so that everyone can be successful.
As stated in Communicating in the Workplace, Chapter 4, “Being purposeful in your language choice requires you to think deeply about the kind of impact you want to make with your language—and then to be purposeful in its use.”, (Cheesebro, O’Connor, & Rios, 2010, para. 7).
In both instances, the senders should have thought more clearly about what the purpose was, who the audience was, how the message would be relayed determined what information was needed to send before sending it. They should have also followed up and asked for feedback to make sure their needs were communicated clearly.
2. What seemed to be the main causes of the misunderstandings?
In both misunderstandings, there are simple miscommunications and lack of follow-up with the receivers on the sender’s part. Neither of the senders followed through to ensure the receiver had received the messages or understood what they were trying to convey.
In the first instance, it was a lack an of defined idea or distinct definition of what types of information the director had asked the team to collect, and therefore it did not allow the receivers to pull the report together on time. The director did not clearly explain what was needed, did not define her key points and what she hoped to achieve. She also did not solicit feedback from the team to ensure they were on the right track, to collect the information on time.
In the second misunderstanding, the sender (which was myself) should have thought more carefully about what the purpose was for asking the question, and if the message could have been interpreted in a different way or if perceived language barriers would cause the receiver to process the information in a different way and send back the wrong information. The sender should have confirmed and asked the receiver for feedback after sending the message in multiple ways to ensure the receiver understood what was being asked of them.
3.
What tips can you suggest for preventing misunderstandings in communication?
Based on these situations, the senders should have thought more thoroughly about what they were trying to accomplish, gone through the entire communication process, asking for feedback from the receivers and evaluated the channel with which they were sending the message.
Both senders should have confirmed with the receivers that they received, comprehended, interpreted the messages correctly, and had no further questions before they responded.
Additionally, the senders should have explained why they needed the information in a certain format or what they were specifically looking for. As a best practice the senders should have gone back to the receivers again and asked for feedback after relaying their message or task. According to Cheesebro, O’Connor, and Rios (2010), senders of the message need to consistently “Stop and think for a moment about when, where, why, and with whom you communicate.”, (Chapter 1, "Communication Occurs Within a
Context").
The senders were not the only ones responsible, as the receivers should have also re-confirmed with the senders that they comprehended the meaning of the message and why the comprehension of the message was so important.
Finally, the sender needs to consider the channel when sending the message, as stated in Communicating in the Workplace, Chapter 1 “Apart from technical “know-how,” we all need to acknowledge how technology demands adjustments in our communication styles.” (Cheesebro, O’Connor, & Rios, 2010).
References
Communicating in the Workplace
Chapter 4: Language
ISBN: 9780136136910 Author: Thomas Cheesebro, Linda O’Connor, Francisco Rios copyright © 2010 Pearson Education