Communication Process Model
HOMEWORK 1.1
BCOM /275
February 15, 2012
Assignment 1.1: Communication Process Model | Situation 1 | Situation 2 | Who was the sender? | Manager | Client | Who was the receiver? | Me | Me | What was the message? | Manager reminded me my position was an on-call only basis. | Client wanted to check the balance on her account. | What channel was used to send the message? | Oral Communication | Telephone | What was the misunderstanding that occurred? | I thought she meant I can only work when she calls me and didn’t bother to call in for two days. | I thought she wanted to make a payment and I sounded like I wanted her to pay off her account immediately. | How could the misunderstanding have been avoided? | The manager should have told me to call first to check, if I was needed. | I should have listened closely when she was talking and not interrupt her. |
Situation 1
1. What did you learn about the communication process from this activity? I learned to ask for clarification and to paraphrase when I talk with my manager. I also learned to be aware what my position is in the work place.
2. What seemed to be the main causes of the misunderstandings? I jumped to my own conclusion after I talked to the manager. I did not pay attention to the content of the conversation.
Situation 2
1. What did you learn about the communication process from this activity? I learned to communicate effectively and be an active listener on the phone.
2. What seemed to be the main causes of the misunderstandings? I misinterpreted the message because I was distracted by the computer. I was paying more attention to the
BCOM /275
February 15, 2012
Assignment 1.1: Communication Process Model | Situation 1 | Situation 2 | Who was the sender? | Manager | Client | Who was the receiver? | Me | Me | What was the message? | Manager reminded me my position was an on-call only basis. | Client wanted to check the balance on her account. | What channel was used to send the message? | Oral Communication | Telephone | What was the misunderstanding that occurred? | I thought she meant I can only work when she calls me and didn’t bother to call in for two days. | I thought she wanted to make a payment and I sounded like I wanted her to pay off her account immediately. | How could the misunderstanding have been avoided? | The manager should have told me to call first to check, if I was needed. | I should have listened closely when she was talking and not interrupt her. |
Situation 1
1. What did you learn about the communication process from this activity? I learned to ask for clarification and to paraphrase when I talk with my manager. I also learned to be aware what my position is in the work place.
2. What seemed to be the main causes of the misunderstandings? I jumped to my own conclusion after I talked to the manager. I did not pay attention to the content of the conversation.
Situation 2
1. What did you learn about the communication process from this activity? I learned to communicate effectively and be an active listener on the phone.
2. What seemed to be the main causes of the misunderstandings? I misinterpreted the message because I was distracted by the computer. I was paying more attention to the