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Reflective Account Textual Evidence

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Reflective Account Textual Evidence
On Friday Oct/16/, at 6:30 pm I received a phone call from Maria Julaj (Kelly’s client).
Maria J, said that her friend that she referred to the program is not happy with the services. Her friend is Viviana Cox and Claudia is a FSW.
I replied to Maria J, that I will call her friend and talk to her.

On Sunday Oct 18 @ 11:00 am I made a phone call to Viviana.
Viviana stated that on Friday Claudia did a home visit for only 5 minutes. Viviana asked Claudia for assistance calling the insurance because she received a bill from the hospital. Claudia told Viviana that she cannot help with that issue; she came only to see how the baby is.

On Monday Oct 19 @ 7:36 pm I received a text message form Viviana, she stated that Claudia didn’t show up for a home visit. Viviana stated that she doesn’t want to continue with the program. I invited Viviana to the support group bc I will be there, I can guide to resolve her problems with the bills.

I didn’t confront Claudia with the situation on Monday and Tuesday. I was waiting for …show more content…
I replied to Claudia, I will discuss in supervision.

In supervision, I told Claudia that I called Viviana because she reached me first bc Viviana is not happy with the services that she is offering. I told
Claudia that on Friday she was there for only 5 minutes. Monday client was waiting for her and she didn’t show up. Claudia denied everything she stated that she was there and the client is laying, Claudia stated that she did an unattempt home visit on Monday. Claudia stated that it’s not fear that you believe that client said and no what I’m telling you. I replied as a program manager I need to see both versions of the problem, and it’s very important for me client’s opinion, especially with clients that we are serving needs lot of
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