Cell Phones

Q1: A) Lawn Care’s current strategic mission is to provide the highest-quality grass seed and fertilizer in the industry. Their competitive priorities are cost, quality, and flexibility. Currently, they charge a lower price for their products than competitors because they are not bundling service with products. However, they offer high-quality products that give them an advantage over competitors. Also, they strive to offer “the right products to the right customer at the right time,” which shows their flexibility. B) Lawn Care’s order qualifiers are providing reasonably priced and easily accessible grass seed and fertilizer. Their order winners are providing the highest-quality products and making sure the right product gets to the right customer.
. Operating system processes lead to customer needs and expectations, which leads to customer benefit package b. Customer benefit package leads to customer needs and expectations, which leads to operating system processes. c. Customer needs and expectations leads to customer benefit package, which leads to operating system processes. d. Order is not important



Which of the following is NOT a key activity of an operations manager?

a. Translating market knowledge into goods, services and processes b. Continually learning and adapting to global and environmental changes c. Managing cash flows and strategic investments d. Exploiting technology to improve productivity



Which one of the following best represents a pure service?

a. Bank loans b. Computer diagnosis and repair c. Attending a play d. Fast food restaurant



Which one of the following best represents a pure good?

a. Salt b. Fast food c. Attending a play d. Automobile repair



Support processes would typically include all but which of the following:

a. Managing inventory b. Customer help desk operations c. Research and development d.