Change Management
Prof. Dr. Olaf Passenheim
Change Management
Download free ebooks at bookboon.com
2
Change Management
© 2010 Prof. Dr. Olaf Passenheim & Ventus Publishing ApS
ISBN 978-87-7681-705-3
To Till Jakob and Jan Malte
Download free ebooks at bookboon.com
3
Contents
Change Management
Contents
Change Management
Introduction
Reasons for Change
Origins of Change Management
2.
2.1
2.2
2.3
2.4
2.5
Concepts of Change Management
Lewin´s Change Theory
Chin & Benne´s “Effecting Changes in Human System”
Bullock and Batten’s Phases of Planned Change
Beckhard and Harris change formula
7-S Model
12
12
13
14
16
16
3.
3.1
3.2
3.2.1
3.2.2
3.2.3
3.2.4
The Change Process
Initiating a Top-Down Change
Initiating a Bottom-Up Change
Responsibility for managing change
Change management process
Dealing with the change
Scope
18
18
20
21
22
26
29
4.
4.1
Please click the advert
1.
1.1
1.2
1.3
7
7
7
9
Change Management Projects
External and internal influences
360° thinking 360° thinking .
.
31
31
360° thinking .
Discover the truth at www.deloitte.ca/careers
© Deloitte & Touche LLP and affiliated entities.
Discover the truth at www.deloitte.ca/careers
© Deloitte & Touche LLP and affiliated entities.
Download free ebooks at bookboon.com
Discover the truth4at www.deloitte.ca/careers
© Deloitte & Touche LLP and affiliated entities.
© Deloitte & Touche LLP and affiliated entities.
D
Contents
Change Management
4.2
4.2.1
4.2.2
4.2.3
4.3.4
4.2.5
4.3
4.4
4.4
4.4.1
4.4.2
4.4.3
4.4.4
4.4.5
Change strategies and approaches
Directive strategies
Expert strategies
Negotiating strategies
Educative strategies
Participative strategies
Examples of failed change management projects
Pitfalls in a change management project
Bringing Change to Success
Building a Business Case
Determining Organizational Readiness
Reaching more
Change Management
Download free ebooks at bookboon.com
2
Change Management
© 2010 Prof. Dr. Olaf Passenheim & Ventus Publishing ApS
ISBN 978-87-7681-705-3
To Till Jakob and Jan Malte
Download free ebooks at bookboon.com
3
Contents
Change Management
Contents
Change Management
Introduction
Reasons for Change
Origins of Change Management
2.
2.1
2.2
2.3
2.4
2.5
Concepts of Change Management
Lewin´s Change Theory
Chin & Benne´s “Effecting Changes in Human System”
Bullock and Batten’s Phases of Planned Change
Beckhard and Harris change formula
7-S Model
12
12
13
14
16
16
3.
3.1
3.2
3.2.1
3.2.2
3.2.3
3.2.4
The Change Process
Initiating a Top-Down Change
Initiating a Bottom-Up Change
Responsibility for managing change
Change management process
Dealing with the change
Scope
18
18
20
21
22
26
29
4.
4.1
Please click the advert
1.
1.1
1.2
1.3
7
7
7
9
Change Management Projects
External and internal influences
360° thinking 360° thinking .
.
31
31
360° thinking .
Discover the truth at www.deloitte.ca/careers
© Deloitte & Touche LLP and affiliated entities.
Discover the truth at www.deloitte.ca/careers
© Deloitte & Touche LLP and affiliated entities.
Download free ebooks at bookboon.com
Discover the truth4at www.deloitte.ca/careers
© Deloitte & Touche LLP and affiliated entities.
© Deloitte & Touche LLP and affiliated entities.
D
Contents
Change Management
4.2
4.2.1
4.2.2
4.2.3
4.3.4
4.2.5
4.3
4.4
4.4
4.4.1
4.4.2
4.4.3
4.4.4
4.4.5
Change strategies and approaches
Directive strategies
Expert strategies
Negotiating strategies
Educative strategies
Participative strategies
Examples of failed change management projects
Pitfalls in a change management project
Bringing Change to Success
Building a Business Case
Determining Organizational Readiness
Reaching more