Chapter 4 Workplace Emotions
Chapter 4: Workplace Emotions, Attitudes, and Stress
Emotions in the Workplace:
Emotions influence almost everything we do in the workplace.
Most OB theories still assume that a person’s thoughts and actions are governed primarily or exclusively by logical thinking (called cognition).
Yet groundbreaking neuroscience discoveries have revealed that our perceptions, attitudes, decisions, and behavior are influenced by emotions as well as cognition.
Emotions are physiological, behavioral, and psychological episodes experienced toward an object, person, or event that create a state of readiness.
Emotions are directed towards someone or something and are brief episodes and events that typically subside or occur in waves lasting milliseconds or a few minutes.
This differs from moods, which are not directed toward anything in particular and tend to be longer-term emotional states.
Emotions are experiences. They represent changes in our psychological state, physiological state and behavior.
Types of Emotions
People experience many emotions as well as various combinations of emotions, but all of them have two common features.
First, emotions generate a global evaluation (called core affect) that something is good or bad, helpful or harmful, to be approached or to be avoided.
Second, all emotions produce some level of activation; that is they generate some level of energy within us. Some emotional experiences are strong enough that make us consciously motivated to do something.
Emotions, Attitudes, and Behavior
Attitudes represent the cluster of beliefs, assessed feelings, and behavioral intentions toward a person, object or event (called an attitude object). Attitudes are judgments, whereas emotions are experiences.
Attitudes involve conscious logical reasoning, whereas emotions operate as events, usually
Models of Emotions, Attitudes, and Behavior
Beliefs: These are your established perceptions about the attitude object- what you believe to be true.
Feelings:
Emotions in the Workplace:
Emotions influence almost everything we do in the workplace.
Most OB theories still assume that a person’s thoughts and actions are governed primarily or exclusively by logical thinking (called cognition).
Yet groundbreaking neuroscience discoveries have revealed that our perceptions, attitudes, decisions, and behavior are influenced by emotions as well as cognition.
Emotions are physiological, behavioral, and psychological episodes experienced toward an object, person, or event that create a state of readiness.
Emotions are directed towards someone or something and are brief episodes and events that typically subside or occur in waves lasting milliseconds or a few minutes.
This differs from moods, which are not directed toward anything in particular and tend to be longer-term emotional states.
Emotions are experiences. They represent changes in our psychological state, physiological state and behavior.
Types of Emotions
People experience many emotions as well as various combinations of emotions, but all of them have two common features.
First, emotions generate a global evaluation (called core affect) that something is good or bad, helpful or harmful, to be approached or to be avoided.
Second, all emotions produce some level of activation; that is they generate some level of energy within us. Some emotional experiences are strong enough that make us consciously motivated to do something.
Emotions, Attitudes, and Behavior
Attitudes represent the cluster of beliefs, assessed feelings, and behavioral intentions toward a person, object or event (called an attitude object). Attitudes are judgments, whereas emotions are experiences.
Attitudes involve conscious logical reasoning, whereas emotions operate as events, usually
Models of Emotions, Attitudes, and Behavior
Beliefs: These are your established perceptions about the attitude object- what you believe to be true.
Feelings: