Chapter 4
Chapter 4 Workplace Emotions, Attitudes & Stress
LO 1: Explain how emotions and cognition (conscious reasoning) influence attitudes and behavior.
Emotions In The Workplace
Emotions
Are physiological, behavioral and psychological episodes experienced toward an object, person or event that create a state of readiness?
Emotions are directed towards someone or something
Emotions are experiences that represent change in:
Physiological state (blood pressure, heart attack)
Psychological state (thought process)
Behavior State (Facial Expression)
Most Emotions are subtle and occur without our awareness
Types of Emotions
People experience many emotions and they have various combinations of emotions but they all have two common features
1st common feature
Emotions generate a core evaluation called core affect that something is good or bad, helpful or harmful, to be approached or to be avolided
All emotions communicate that the perceived object or event is positive or negative
2nd common feature
All emotions produce some level of activation; that is they generate some level of energy within us
Some emotional experiences are strong enough that they make us consciously motivated to do something
This is the Cirumplex Model of Emotions
Emotions, Attitudes and Behavior
To understand how emotions influence our thoughts and behavior in the workplace we need to know about attitudes
Attitudes
Represent the cluster of beliefs, assessed feelings and behavioral intentions towards a person, object or event (called an attitude object)
Attitudes Vs. Emotions
Attitudes
Emotions
Judgments about an attitude object
Experience related to an attitude object
Based mainly on rational logic
Based on innate and learned Reponses to environment
Usually stable for days or longer
Usually experienced for seconds or less
Model of Emotions, Attitudes and Behavior
Model of Emotions, Attitudes and Behavior
Beliefs
These are your established perceptions
LO 1: Explain how emotions and cognition (conscious reasoning) influence attitudes and behavior.
Emotions In The Workplace
Emotions
Are physiological, behavioral and psychological episodes experienced toward an object, person or event that create a state of readiness?
Emotions are directed towards someone or something
Emotions are experiences that represent change in:
Physiological state (blood pressure, heart attack)
Psychological state (thought process)
Behavior State (Facial Expression)
Most Emotions are subtle and occur without our awareness
Types of Emotions
People experience many emotions and they have various combinations of emotions but they all have two common features
1st common feature
Emotions generate a core evaluation called core affect that something is good or bad, helpful or harmful, to be approached or to be avolided
All emotions communicate that the perceived object or event is positive or negative
2nd common feature
All emotions produce some level of activation; that is they generate some level of energy within us
Some emotional experiences are strong enough that they make us consciously motivated to do something
This is the Cirumplex Model of Emotions
Emotions, Attitudes and Behavior
To understand how emotions influence our thoughts and behavior in the workplace we need to know about attitudes
Attitudes
Represent the cluster of beliefs, assessed feelings and behavioral intentions towards a person, object or event (called an attitude object)
Attitudes Vs. Emotions
Attitudes
Emotions
Judgments about an attitude object
Experience related to an attitude object
Based mainly on rational logic
Based on innate and learned Reponses to environment
Usually stable for days or longer
Usually experienced for seconds or less
Model of Emotions, Attitudes and Behavior
Model of Emotions, Attitudes and Behavior
Beliefs
These are your established perceptions