Chapter 8Case Study Appraising Employees at the San Diego Zoo

CASE STUDY 1 1.What skills does Black think employees need to work successfully in the area of HR? The skills that Black thinks employees need to work successfully in HR is for them to be commercial, challenging, and focused on delivery and excellence. They must also understand change and transformation, excel at operations, and balance tactical and strategic thinking and acting. They will have to be able to manage and navigate organizational complexity and ambiguities and not be afraid to say no in order to establish boundaries with the business. 2.What are some of the outcomes of the company’s new HR strategy? I think the outcomes of the company’s new HR strategy has been great. Early on there were some employees that were unsure about the charges, especially the long-time employees that were used to the old ways. Now it seems everyone sees how it has helped the company and everyone is happy and enjoys working for Lloyds. Another outcome is that the company is being recognized outside the firm. Lloyds was in the Sunday Times top 100 Best Companies to work for in the UK. It was also UK’s top 40 Business Brands by an independent researcher. 3.What do you think might be some of the challenges of establishing HR policies for global company? I think there are many challenges when establishing HR polices for a global company. Some of the challenges is the different geographies, culture, employment laws, employee compensation and benefits, taxes and business practices.Creating a global mind-set within the HR group, creating practices that will be consistently applied in different locations/offices while also maintaining the various local cultures and practices, and communicating a consistent corporate culture across the entire organization. 4. What types of situations do you think might require an HR manager to say "no"?I think the HR