Microsoft® Visio® and Business Process Diagrams
Microsoft® Visio® is a great diagramming tool and can help visually explain a business process. In this exercise, you will be exposed to Visio® and develop a brief business process diagram. You will use this tool in Week Four as you develop a business process diagram in your Learning Teams.
There are several modeling symbol sets available; use the following common symbols for this exercise.
Symbol
Usage
Terminal Symbol: This is used to start or end a diagram, giving the reader a clear indication of where the diagram starts and ends.
Process Symbol: This is the business process. The action happens in the overall system. The text inside the box describes the process. Sometimes, this is a box with rounded corners. Use action words as the process description.
Decision Symbol: This symbol describes a decision in the process with a Yes or a No path. The decision is phrased as a question. Usually, the most common, or “happy,” path continues to the next process or decision. The exception path goes to additional exception processing.
Line or Arrow: This shows the direction of flow for the process. It connects the boxes.
Practice Exercise
For this exercise, you are the shipping clerk working in a small warehouse. Your management has asked you for a brief diagram of the receiving process to help the IT team understand what happens in the warehouse.
Process Steps:
The truck arrives at the loading dock. The goods are unloaded. The goods are inspected. If the goods pass inspection, the goods are stored in the warehouse, the paperwork is submitted to finance, and the process ends. If the goods do not pass inspection, the goods are stored in the Rejected Goods area. Build a Visio® diagram of the steps. Start and end your diagram with a terminal symbol. Lines with directional arrows should connect all symbols. Save your diagram and submit the VSD file to the Assignments tab.
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