CM1240 notes Chapter 1

Forms of communication in the workplace
Business Letters;
Good for record keeping
Private
Good for making presentations
Memos;
(Inter office memo)
Private
Emphasizes ideas and good for delivering long documents
Great for explaining policies and procedures
Email;
Can send to many people at once
Instant message through texting
Private or Semi-private way to carry on a conversation
Can be used to contact someone to fix a problem
*See unit 3 page 84
Podcast;
Digital media file
Downloaded over the internet on a computer
Used to improve customer service, customer relations, training and products
Can create a large buzz online
Blogs;
Website that you can enter information into at a moments notice
Great for marketing and showing a companys personal side

Principles of Grammar, Mechanics and Punctuation
What to watch for;
Proof Reading
Spelling
Sentence Structure
Proofreading Rules
Grammar- Is a common verb after word such as; and, or, but, nor
Punctuation – Is there a comma after and, or, but, nor etc. (*Independent clauses)
Names & Numbers – Always compare names and numbers with their sources. Be careful with the spelling of a persons name that you are sending a message to
Format – Make sure that letters, printed memos and reports are balanced on the page, whether block form or indented form
Consistency – Make sure all words are formatted the same way throughout your topic
Example; Spelling the word cheque the Canadian way three times and then spelling check the American way.

Edit business letters, emails and memos
Reveal one line at a time for better proofreading for emails
Always read from a printed copy if email or memo is involved
Use marks to identify errors
Allow lots of time to proofread
Always be prepared to find errors
Always read your material twice
Read it out loud
Avoid contractions (shouldn’t, couldn’t) use not instead
Use I instead of Me

COMMUNICATION IN THE WORKPLACE

Personal contact; People relate