Communicating with others involves three primary steps:[4]
Thought: First, information exists in the mind of the sender. This can be a concept, idea, information, or feeling.
Encoding: Next, a message is sent to a receiver in words or other symbols.
Decoding: Lastly, the receiver translates the words or symbols into a concept or information that a person can understand.Communication is the exchange and flow of information and ideas from one person to another; it involves a sender transmitting an idea, information, or feeling to a receiver (U.S. Army, 1983). Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit. Many of the problems that occur in an organization are (Mistry, Jaggers, Lodge, Alton, Mericle, Frush, Meliones, 2008):
◦ the direct result of people failing to communicate
◦ processes that leads to confusion and can cause good plans to fail
Studying the communication process is important because you coach, coordinate, counsel, evaluate, and supervise throughout this process. It is the chain of understanding that integrates the members of an organization from top to bottom, bottom to top, and side to side.
The Communication Process
Communicating with others involves three primary steps:
◦Thought: First, information exists in the mind of the sender. This can be a concept, idea, information, or feelings.
◦Encoding: Next, a message is sent to a receiver in words or other symbols.
◦Decoding: