understandding communication in the workplace
Assignment Task Unit: Understanding the Communication Process in the Workplace
Understand the nature and importance of communication in the workplace
Communication is an exchange of information between two people, a two- way conversation. It is a sharing of formal information for a purpose or reason. For communication to take place there needs to be a sender and a receiver. It is taking information from someone else and then processing it.
Everyone has a different way of getting their message across so it is important that communication is clear in the workplace. A clear message is vital so you can relay accurate information to the team. Clear communication helps avoid giving confusing messages and reduces the risk of miscommunication.
Good communication can be easily forgotten and can get overlooked. When communication is clear everyone in the team will know what is expected of them. It will also help them to know when they have done something well or if there work is satisfactory. A clear message will help increase productivity within the team which in turn will help the business to succeed.
Stages in the communication cycle
For effective communication a basic structure or cycle takes place. The sender makes a decision what he wants to say, how he wants to put the message across and what method of communication he wants to use to put the message across. This can be done by using verbal or non-verbal messages. The barriers need to be thought about before sending the message and then the sender will deliver the message to the receiver. On receipt of the message the receiver will decode the message and translate what he has seen or hear so they can gain a personal understanding of the message. The sender encodes the message and sends it to the receiver. The receiver decodes the message and can then decide if he wants to send another message back to the sender.
Barriers to communication
Choosing the wrong method of communication
There are
Understand the nature and importance of communication in the workplace
Communication is an exchange of information between two people, a two- way conversation. It is a sharing of formal information for a purpose or reason. For communication to take place there needs to be a sender and a receiver. It is taking information from someone else and then processing it.
Everyone has a different way of getting their message across so it is important that communication is clear in the workplace. A clear message is vital so you can relay accurate information to the team. Clear communication helps avoid giving confusing messages and reduces the risk of miscommunication.
Good communication can be easily forgotten and can get overlooked. When communication is clear everyone in the team will know what is expected of them. It will also help them to know when they have done something well or if there work is satisfactory. A clear message will help increase productivity within the team which in turn will help the business to succeed.
Stages in the communication cycle
For effective communication a basic structure or cycle takes place. The sender makes a decision what he wants to say, how he wants to put the message across and what method of communication he wants to use to put the message across. This can be done by using verbal or non-verbal messages. The barriers need to be thought about before sending the message and then the sender will deliver the message to the receiver. On receipt of the message the receiver will decode the message and translate what he has seen or hear so they can gain a personal understanding of the message. The sender encodes the message and sends it to the receiver. The receiver decodes the message and can then decide if he wants to send another message back to the sender.
Barriers to communication
Choosing the wrong method of communication
There are