ILM Communication In The Workplace
AC 1.1 Explain the importance of effective communication in the workplace
To explain the importance of effective communication it is important to understand what effective communication is. Effective communication us when the receiver (i.e. employee) understands the message just as the sender (i.e. leader) intended. An easy way of ensuring the receiver has understood the message is in a simple conversation by where the sender can ask clarifying questions or ask the receiver to repeat the message back. This allows the receiver to reiterate the message if it was not received correctly preventing problems further down the line. Effective communication is an essential tool is obtaining high productivity, a strong working team at all levels throughout the business and a business that operates smoothly. If a leader spends time in developing clear and effective communication then trust with employees will build. I believe that there is a link between communication and motivation with staff. Good communication is an important part of my role as a leader to ensure staff feel motivated and valued in their job. This in turn can lead to increased productivity, output and staff morale. If employees feel they are valued this is empowering and leads to job satisfaction and a highly motivated employee. If an employee feels undervalued then this will lead to lack of motivation and no drive.
Effective communication also makes it easier for a leader to control and co-ordinate the business. If employees can give feedback or feel involved in the decision making then as a leader it helps me with any decisions I may need to make. I am able to make decisions on more accurate information from feedback from employees.
It also reduces misunderstanding. An example of this could be two patients with the same first name in the waiting room. The nurse needs to have been informed of a patient’s full name to ensure the correct patient and patient notes are brought into the surgery.
To explain the importance of effective communication it is important to understand what effective communication is. Effective communication us when the receiver (i.e. employee) understands the message just as the sender (i.e. leader) intended. An easy way of ensuring the receiver has understood the message is in a simple conversation by where the sender can ask clarifying questions or ask the receiver to repeat the message back. This allows the receiver to reiterate the message if it was not received correctly preventing problems further down the line. Effective communication is an essential tool is obtaining high productivity, a strong working team at all levels throughout the business and a business that operates smoothly. If a leader spends time in developing clear and effective communication then trust with employees will build. I believe that there is a link between communication and motivation with staff. Good communication is an important part of my role as a leader to ensure staff feel motivated and valued in their job. This in turn can lead to increased productivity, output and staff morale. If employees feel they are valued this is empowering and leads to job satisfaction and a highly motivated employee. If an employee feels undervalued then this will lead to lack of motivation and no drive.
Effective communication also makes it easier for a leader to control and co-ordinate the business. If employees can give feedback or feel involved in the decision making then as a leader it helps me with any decisions I may need to make. I am able to make decisions on more accurate information from feedback from employees.
It also reduces misunderstanding. An example of this could be two patients with the same first name in the waiting room. The nurse needs to have been informed of a patient’s full name to ensure the correct patient and patient notes are brought into the surgery.