Communication And Personality Analysis

Communication and Personality
Carisa Bonsante
MGT 445

Communication and Personality in Negotiation There are many factors that come into play when negotiating, this includes your person life along with your life at work or business life. Negotiation is a part of most peoples daily responsibilities some are small and seem meaningless while others can affect the outcome of your personal or business life. The ability to negotiate is equally important in both lives, personal and business, they just take different forms depending on the person, situation, personalities and behaviors of the other party. The ability to read or know people, communication and personality differences are key to a successful negotiation.
To the customer we are the end-all be all. In reality we are a complete middle man trying to work the credit department to release an order, the Package Command Center (PCC) to get a truck in place and the warehouse to ship this order sameday. Sometimes we have the Sales support other times they give as much or more pressure than a customer, they will overstate the need. Either way we want to keep the business and satisfy the customer without paying an exorbanent price. I negotiate with customers, our internal partners and our Sales Reps on a daily basis. My job is to take the difficult calls, calm the customer and sales and do what is right for the customer and our company. This is my job when it comes to day to day work but there is much more to it than just that. Besides working with my customers I also have the responsibility to grow my team, not only as individuals but as a team as well. When it comes to growing individuals I need to look at their aspirations and how they fit with their current job responsibilities and what I feel are their strengths for the future. I need to assess where they are and where they can be. My job is to work with them to negotiate possibilities, determine if there are stepping stones to get there or if they are a shoe-in for a
I told her I was disappointed because she knew what I wanted because I made it very clear in previous conversations. At that point we closed the door and had a good conversation and negotiation. I explained why I thought I was best suited for a particular piece of a project and she stated why she made the decision she did. We obviously did not see eye to eye but I could tell that I was getting to her because was holding back tears and my voice was not normal. She almost teared up and that was when I knew it was time to close the deal. I explained what I wanted of that part of the project and how it could benefit the department, project and the business. She explained how the other Supervisor would be involved and it turns out we have very different roles but the part that I played had a significant influence on the decisions she would have to make and I also know the business and the customers better so she would have to listen more closely. I also had allies in the business that respect me and my decisions and that would influence the new Supervisors decision. In the end we both win, she gets to play out the role our manager gave her but I get to do the analysis, make the suggestions and the suggestions are given to the new Supervisor. If she chooses to go her own way